IT Support Engineer 2

We are seeking a mid-senior level IT Engineer - 2 based in the Bangalore Office to join our growing technology operations team. This role supports Quince's IT infrastructure, ensuring smooth day-to-day operations for all employees. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional internal support experiences.
Responsibilities:
Manage employee onboarding and offboarding from an IT perspective: account setup, hardware configuration, and access provisioning.
Oversee IT asset lifecycle, including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals.
Set up, support, and maintain video conferencing systems (Zoom, Google Meet, etc. ) to ensure high-quality meeting experiences.
Handle user access provisioning and de-provisioning across core business systems (Google Workspace, Okta, Slack, etc. ).
Provide day-to-day technical support to employees onsite and remotely, resolving hardware, software, and connectivity issues.
Maintain and document IT processes, inventory records, and access controls in line with company standards.
Collaborate with the global IT and security teams to implement best practices and ensure data protection compliance.
Support office technology operations, including network troubleshooting, printer setup, and AV maintenance.
Assist in IT equipment audits, ensuring all company devices are accounted for and properly managed.
Contribute to continuous improvement projects such as process automation and IT system enhancements.
Requirements:
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
Experience: 4-6 years of IT support experience.
Prior experience in a corporate or fast-paced startup environment supporting distributed teams.
(Preferred) Experience in retail, e-commerce, or technology industries.
Technical Skills:
Strong understanding of macOS and Windows operating systems.
Proficiency with Google Workspace, Okta, and Slack administration.
Experience supporting video conferencing systems such as Zoom and Google Meet.
Familiarity with asset management tools and ticketing systems (e. g., Jira, Zendesk, FreshService).
Hands-on experience or working knowledge of MDM tools like Jamf (for Mac) and JumpCloud (for Windows).
Experience with directory and identity management platforms, especially JumpCloud.
Basic understanding of networking concepts: Wi-Fi troubleshooting, VPN, switches, and firewalls
Awareness of data security and compliance standards (e. g., SOC2 ISO 27001).
Soft Skills:
Excellent problem-solving and troubleshooting abilities.
Strong customer service orientation with effective communication skills.
Ability to prioritize tasks and manage multiple support requests simultaneously.
Detail-oriented with strong documentation habits.
Comfortable working independently and collaboratively across global teams.

Experience
3-6 yrs