Head of Operations

Job Title: Operations Head
Experience: 10-15 Years
Location: Wonderla Kochi Park
About the Role
We are looking for an experienced Operations Head to lead end-to-end park operations at our Kochi location. This role requires strong leadership, operational excellence, and a sharp focus on guest experience, safety, and efficiency in a high-footfall environment.
Key Responsibilities
Own and manage daily park operations ensuring safety, efficiency, and cost control
Lead large multi-functional teams across operations, guest relations, security, housekeeping, and transport
Drive guest experience excellence across rides, restaurants, and facilities
Manage crowd control, emergency handling, and conflict resolution
Ensure safety compliance, training, and operational SOP adherence
Analyze NPS, guest feedback, and online reviews to improve service ratings
Manage VIP, special-needs, and high-value guest interactions
Oversee budgets, staffing, scheduling, and performance reviews
Coordinate with external partners including security agencies and fleet vendors
Requirements
10–15 years of experience in Operations leadership
Proven experience as Operations Head / Mall Manager / Hotel Manager / Guest Relations Head or similar
Strong expertise in crowd management, safety operations, and service excellence
Hands-on experience with NPS and customer feedback systems
Excellent leadership, problem-solving, and communication skills
Ability to work flexible hours, including weekends and holidays
Qualifications
MBA / Any Graduate Degree
Preferred: Hospitality, Tourism, Business Administration
Language Proficiency
English & Malayalam– Mandatory

Work arrangement
No