Customer Care Representative

Company Description Gyanis is an AI-powered education ecosystem that supports students beyond academics, focusing on learning, well-being, guidance, and access to resources. Designed for K-12 and higher education, it integrates products like Gyanis Flow for personalized academic support, Gyanis Vibe for voice-based expert guidance, Gyanis Aura for mental health support, and Onebyzero for educational resources. The platform is built for diverse learners, supporting 14+ languages, including Indian regional languages, and is optimized for varying learning environments and bandwidth conditions. Headquartered in Ajman, UAE, Gyanis is expanding across India, the UAE, and Malaysia, connecting students, teachers, psychologists, parents, and institutions in one unified ecosystem. The organization is driven by a mission to create a holistic, learner-centered experience that goes beyond test scores.
Role Description The Customer Care Representative is a full-time, remote role focused on supporting learners, parents, and educators using Gyanis products. On a day-to-day basis, this role responds to inquiries across channels such as email, chat, and voice, provides clear information about platform features, and guides users in resolving technical or account-related issues. The representative documents interactions, escalates complex cases to the appropriate teams, and follows up to ensure timely resolution and high customer satisfaction. They collaborate with product and operations teams by sharing user feedback and recurring issues, helping improve the overall experience. The role also includes maintaining up-to-date knowledge of all Gyanis offerings to deliver accurate, empathetic, and solution-oriented support.
Qualifications
Candidates should possess strong Communication and Customer Service skills to handle inquiries clearly, professionally, and with empathy.
Candidates should possess solid Customer Support and Customer Satisfaction skills to manage tickets, resolve issues, and maintain a positive user experience.
Candidates should possess excellent Interpersonal Skills to build trust with a diverse user base, including students, parents, and education professionals.
Experience in remote customer-facing roles, ideally within EdTech or technology-driven services.
Ability to work full time with consistent reliability, manage time effectively, and handle multiple conversations in parallel.
Comfort using CRM or support tools, documenting interactions, and following structured workflows.
Proficiency in English; additional languages (especially Indian regional languages or Arabic) are an advantage.
High school diploma or equivalent required; a bachelor’s degree in a relevant field is a plus.

Work arrangement
No