Live opening · Posted 2 days ago
The key details from the original listing.
Live timing from JobBeeper.
Description supplied by the original job listing.
Responsibilities
Independently revert to customers messages and escalate to Manager for exceptions
Optimize and manage key customer support/Microsoft platforms/functions
Develop and update training materials, SOPs, and knowledge base documentation
Serve as the customer service liaison to Operations, E-commerce, Product, and Fulfillment teams
to proactively resolve recurring customer issues.
Qualifications
Ability to work remotely from 6 pm to 2 am - Mon-Friday (On weekends- Saturdays during peak
and Festivals)
Atleast 3 years experience in customer service
Strong written and verbal English communication skills
Good to have experience using Loop, Gorgias, Blue Cherry, and Shopify
Ability to independently and proactively problem-solve
Experience within a seasonal/outdoor/winter-based Garments industry
Patience and compassion
Consistent time management skills
Work arrangement
No
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