Technical Support Engineer

We are looking to hire a motivated, professional, and service-minded individual to join our team in the role of a Technical Support Engineer. This role is a great opportunity to work within a flexible and collaborative environment as part of a growing SaaS company. In this role, you will provide technical support for Zmags' three SaaS platforms, Publicator, Fastr Frontend, and MINIBC. Our ideal candidate is a high-energy, high-performing individual with a desire to learn. You must enjoy working with customers and colleagues, be motivated, and have strong technical and communication skills.
Responsibilities:
Respond to customer inquiries and technical problems through phone, email, and chat.
Listen and understand customer needs and proactively support finding solutions in a manner that improves overall customer satisfaction.
Provide technical support, including troubleshooting issues, fault diagnosis, and providing resolutions to customer issues within the Service Level Agreement (SLA) and targets.
Identify software bugs and feature requests, and coordinate with the relevant team for handling.
Contribute to the development of the internal knowledge base and customer solution portal.
Requirements:
Bachelor's degree in computer science (or similar) preferred.
Strong technical skills (MySQL, PHP, and JavaScript).
Strong verbal and written communication skills.
Critical thinking, analysis, troubleshooting, and problem-solving expertise.
Ability to explain technical issues to technical and non-technical employees and customers.
Strong understanding of HTML/CSS.
Familiarity with Zendesk.
Familiarity with subscription or payment platforms is a plus.
Experience working on e-commerce platforms.
Work timings would be 4:30 PM to 12:30 AM.

Experience
1-4 yrs