AV Engineer

AV Engineer is responsible for the day-to-day operational management of the AV Technology organisation, focusing on an integrated approach to operations, service delivery, planning and the processes supporting it. Also responsible for the delivery of AV technology in support of all businesses and customers. Delivers world class solutions in support of business strategies, through a combination of in-house systems development and working with leading technology partners
Responsibilities:
Provide Support and Expertise to the Service Owner in the following areas:
Support Audio Visual Technologies from inception to decommissioning, following all key processes.
Support the development of a technology-oriented Roadmap of Initiatives to improve the services.
Support the development of a currency strategy.
Support the development and maintenance of TCO's.
Support the creation and content of the Enterprise Service Descriptions.
Support the coordination among key functions such as Service Owners, Engineering, Architecture, and Solutioning.
Strategy:
Provide Support and Expertise to the Service Owner in the following areas:
Provide technical leadership aimed at strengthening and maturing the Audio-Visual Technology Service.
Manage and maintain the currency, capacity, and refresh plans.
Translate Strategic direction into Roadmap Initiatives.
Service Design:
Provide Support and Expertise to the Service Owner and Snr Engineers in the following areas:
Support the definition and design of service offerings.
Support the development of service descriptions, service models, and cost models.
Develop support processes in partnership with Engineering and Operations.
Vendor Management:
Provide Support and Expertise to the Service Owner in the following areas;
Reviews of vendor roadmaps.
Support model definition.
Assist in problem management of systemic issues as needed.
Participate in new service offering discussions.
Policy and Standards Oversight:
Support the Emerging Technologies Service Owner and make recommendations for continuous improvements.
Ensure that policies and standards are followed for the Services being managed.
Typical policies/standards areas are: Governance, Security, Technology Development Framework, Architecture / TAG.
Financial Management:
Support the creation and maintenance of the Total Cost of Ownership (TCO) for Audio Visual Technologies.
TECHNICAL SME
SME to act as a technical lead in the Audio-Visual Technology space.
Provide operational support for the location on all Audio-Visual technologies, including support documentation, user guides and training.
SME to act as a technical lead in the Audio-Visual Technology space.
Provide operational support for the location on all Audio-Visual technologies, including support documentation, user guides and training.
Maintain regular contact with peers, technology service owners, and middle management.
Maintain effective working relationships with all Service Owners in SPM.
Partner closely with Infrastructure teams: Engineering, Operations, and the Help Desk.
Partner with Vendors and managed service teams.
As a key contributor to the business unit, this job has the authority to recommend changes to business processes to enhance operational efficiency and effectiveness.
Engineering and Operational support: (5 days a week).
On-site daily support with Remote access capability.
Normal Hours of Operation: Mon-Fri, 8:00 to 16:30 daily.
Critical support hours: 9:00 am to 15:30 daily.
Maintenance and Issue Support - scheduled after hours.
Overtime eligible after regular business hours.
Requirements:
6 years of related experience in AV Infrastructure Services and Support.
5 years' experience in the Emerging Technology Services, preferably at an FI or other large, complex organisation.
Technical expertise in the following areas:
AV technologies such as: Crestron/Flex - MTR, Microsoft Surface Hubs, QSYS, Dante, Biamp DSP, IPTV.
Broadcast technologies (nice to have).
Smart Building Technologies such as: Wayfinding, Room Bookings.
Building Controls such as HVAC and Lighting (knowledge of).
A strong technical familiarity with Unified Communications Technologies such as: Office 365 Teams, working knowledge of Webex, Zoom.
Network Technologies such as: Wi-Fi, Power over Ethernet, Firewall/Security appliances.
Relationship Management: Ability to establish and build healthy working relations and partnerships with clients, vendors and peers.
Planning: Ability to contribute to operational (short-term) and tactical (1 - 2 years).
Leadership--Knowledge of approaches, tools, and techniques for gaining the cooperation and support of others.
IT Service Management--Knowledge of the asset and process management practices, requirements, and support services for the IT function.
Influencing--Ability to impact decisions within and outside own organisation.
Decision Making and Critical Thinking--Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems.
Engineering Degree in a discipline relevant to the demands of the position.
Additional Certifications an Asset:
CTI-P101 Foundations of Crestron Programming Certification will be considered an asset.
Certified Technology Specialist (CTS) or Certified Technology Specialist Design (CTS-D) will be considered an asset.
Cisco Certified Network Associate (CCNA) will be considered an asset.
AQAV AV9000 personal membership status will be considered an asset.

Experience
7-11 yrs