Engineering Leader

Responsibilities:
Manage a team of developers and TPEs.
Collaborate cross-functionally with business and other IT teams across Delta.
Champion development and integration standards, best practices, and their related deliverables.
Deliver features using Salesforce configuration that can be maintained by the business into the future and are scalable to future use cases.
Design, configure, and deploy changes to permissions, roles, and other standard Salesforce metadata (objects, Lightning pages, apps, flows) as required.
Work closely with the Salesforce Process Architect and related IT teams, Advisory Developers, to ensure designs adhere to Salesforce best practices and are built for scalability.
Support business product owners in story development to ensure requirements on technical stories are appropriately detailed in a meaningful way for work to be done.
Participate in the creation of documentation to ensure that no component or process is a closed system.
Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce.
Work to continually understand the new features added to Salesforce's products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade.
Act with urgency and a sense of ownership in the broader scheme of Delta's success.
Support off-hours problems when they arise.
Requirements:
A strong desire to maximize native Salesforce functions and to adopt scalability as a core design principle in all projects.
10+ years of Salesforce experience, including leading other teams of Salesforce developers and TPEs.
Experience in Service Cloud implementation.
Understanding of the object-based model, governor limits in Salesforce.
Experience in working with async and sync processes.
Proficient in advanced admin features - Example: flows, Dynamic forms.
Good understanding and hands-on experience - Object-oriented programming, advanced use of Service Cloud and Messaging in App on Web with Einstein bots.
Works well with individuals at all levels of Salesforce experience.
Deep familiarity with how to troubleshoot integrations in the UI and when to lean on developers' support.
Understand how to get to the root cause of user issues within Salesforce.
Embraces diverse people, thinking, and styles.
Consistently makes safety and security, of self and others, the priority.
Exposure to diverse lines of business using Salesforce in different ways.
Robust experience in Service Cloud features in an operationally critical context.
Unafraid to offer suggestions if there may be a more efficient way to do something.
Able to clearly articulate the pros and cons of why you would use a particular method to achieve a solution.
Experience in Team Leadership: Managed, mentored, coached, and developed teams, fostering a collaborative and creative work environment.
Experience in Resource Allocation, Capacity Planning, and Resource utilization.
Experience in Performance Management by providing regular performance feedback, recognizing achievements, and addressing areas for improvement.

Experience
13-17 yrs