Senior Insights Specialist

Delta's Digital Experience Insights team is seeking a Senior Insights Specialist who is analytical, can clearly communicate, and has a strong attention to detail. This role will play a critical part in leading the transition from Adobe Analytics to Adobe Customer Journey Analytics (CJA) and advancing the team's analytics capabilities.
Responsibilities:
Assist the team in their migration from Adobe Analytics to Adobe Customer Journey Analytics (CJA) by ensuring data quality and continuity of reporting.
Partner closely with external consulting teams to transfer knowledge, assume ownership of the implementation, and establish internal best practices.
Design, build, and maintain scalable, cross-functional reporting environments within CJA.
Define and govern key data elements (dimensions, metrics, calculated fields) to ensure consistency, usability, and alignment with business needs.
Develop and maintain clear, structured documentation of data definitions, reporting environments, and usage guidelines.
Enable cross-functional teams by providing self-service resources to improve the adoption and effective use of CJA.
Provide direction on new analytics implementations, ensuring tracking designs align with CJA data models, schemas, and governance standards.
Requirements:
Bachelor's degree in Computer Science, Computer Information Systems, or BE / B Tech or ME / M Tech, preferably in a technical or scientific field.
3+ years of work experience in Business, Marketing, Operations Research, Finance or Economics required.
Possessing intellectual curiosity.
High attention to detail, solution-oriented and capable of meeting or exceeding deadlines in a fast-paced environment.
Experience with Adobe Customer Journey Analytics (CJA).
Excellent understanding of schema structures, data types, and attribution models.
Excellent presentation/communication/storytelling skills are required.
Embraces diverse people, thinking, and styles.
Behavioural Competencies:
Ability to produce high-quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
Adapt communication clearly and concisely based on team dynamics and express thoughts & ideas effectively.
Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
Ability to understand business processes, implement innovative solutions, and guide juniors on continuous improvement by constantly updating oneself on current technology and trends.
Inquisitive to understand customer and business expectations while creating value addition on technical solutions.

Experience
4-7 yrs