Lead Product Owner

The candidate will have responsibilities across the following functions:
System Administration and Operations:
Serve as a super administrator for HR, AI, and Compliance systems, performing user provisioning, role-based access management, and light system configuration.
Provide day-to-day system support, troubleshooting, and coordination of issue resolution with IT, vendors, and functional partners.
Support system maintenance activities, including configuration updates, access audits, and operational readiness tasks.
Ensure system stability and adherence to access, security, and compliance standards.
Reporting, Dashboards and Operational Insights:
Create, maintain, and enhance utilisation reports and dashboards for HR, AI, and Compliance platforms.
Monitor system usage, adoption trends, and operational metrics to support leadership visibility and decision-making.
Perform ongoing analysis to identify risks, bottlenecks, and opportunities for process or system improvement.
Partner with stakeholders to define reporting requirements and translate them into actionable, repeatable outputs.
Process Documentation and UAT Support:
Develop and maintain process documentation, workflows, and operating models aligned to system capabilities.
Prepare for and support User Acceptance Testing (UAT), including test case creation, execution support, defect tracking, and validation of fixes.
Ensure documentation remains current as systems, integrations, and policies evolve.
Support go-lives and releases by validating readiness across procedures, access, and training materials.
Training and Enablement:
Create and maintain training materials, job aids, and standard operating procedures (SOPs) for system users and administrators.
Support user onboarding and adoption through clear, consistent, and accessible enablement content.
Partner with HR, Compliance, and IT teams to ensure training accurately reflects system behaviour and policy requirements.
Cross-Functional Collaboration:
Work closely with HR Systems, Compliance, Legal, AI governance, IT, and vendor partners to support operational execution.
Participate in compliance- and AI-related initiatives by providing system expertise, reporting, and operational support.
Act as a reliable execution partner to ensure projects move forward without overloading onshore resources.
Business Impact / Expected Deliverables:
Accelerates delivery of critical compliance and AI initiatives through strong operational execution and administrative support.
Ensures process documentation, SOPs, and training materials remain current and aligned with system changes.
Reduces risk of operational bottlenecks, single points of failure, and team burnout by providing consistent, scalable support.
Improves visibility into system utilisation and performance through reliable dashboards and reporting.
Requirements:
Embraces diverse people, thinking, and styles.
Consistently prioritises safety and security of self, others, and personal data.
Bachelor's degree in Engineering, Computer Science, Information Science, Business/Management, Mathematics/Statistics, Economics, or other relevant quantitative field.
7+ years of experience supporting enterprise HR, Compliance, or business systems in an administrative or operations role.
Proven experience performing system administration tasks, including user provisioning and access management.
Experience creating reports, dashboards, and operational metrics for leadership or business users.
Strong documentation skills, including creation of SOPs, process flows, training materials, and job aids.
Experience supporting UAT, testing cycles, or system releases.
Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Behavioural Competencies:
Lead initiatives with high accountability and create a collaborative environment with a solution-based approach.
Serve as a trusted advisor and mentor for the team, offering technical advice.
Ability to communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross-functional teams and geographies, enabling organisational alignment.
Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines.
Constantly keep oneself updated on current technology and trends to drive innovative decisions through piloting forward-thinking approaches to complex problems in one's own area of work.
Inquisitive to understand customer priorities and business challenges while creating value for technical solutions.
Good to Have:
Experience supporting compliance-focused or highly regulated systems.
Familiarity with HR technology ecosystems and cross-system integrations.
Experience supporting AI-enabled tools or platforms within a governance framework.
Comfort working with data visualisation or BI tools (e. g., Tableau, Power BI, system-native reporting).
Experience working with vendors and IT partners to resolve system issues.

Experience
7-10 yrs