Principal Product Manager

We are looking for a highly driven Senior Product Manager II to lead the evolution of our Order Management Platform (OMS), powering large-scale B2C/D2C commerce operations. The ideal candidate will have deep experience in building and scaling platform products, a strong understanding of order lifecycle management, and a proven track record of delivering customer-centric solutions in high-growth consumer businesses. This role requires a blend of strategic thinking, data-driven decision-making, stakeholder management, and hands-on product execution to create scalable, reliable, and efficient order management capabilities.
The candidate will have responsibilities across the following functions:
Product Strategy and Vision:
Define and own the roadmap for the Order Management Platform aligned with business objectives and customer needs.
Build scalable platform capabilities supporting order orchestration, fulfilment, inventory allocation, returns, cancellations, exchanges, and customer communications.
Drive long-term platform vision while balancing immediate business priorities.
Product Execution:
Own the end-to-end product lifecycle from discovery, prioritisation, requirement gathering, execution, launch, and optimisation.
Translate business requirements into detailed Product Requirement Documents (PRDs), user stories, and acceptance criteria.
Collaborate closely with Engineering, Design, Analytics, Operations, Supply Chain, and Business teams.
Lead sprint planning, backlog prioritisation, release planning, and product delivery.
Platform and OMS Ownership:
Design and enhance Order Management capabilities across: Order Capture & Processing, Order Routing & Allocation, Fulfilment Orchestration, Inventory Visibility, Returns & Refunds Management, Order Tracking & Customer Notifications, Seller/Vendor Fulfilment Workflows, Multi-Warehouse Operations
Build highly scalable and configurable platform services supporting rapid business growth.
Data and Analytics:
Define and monitor product KPIs.
Leverage customer insights, operational metrics, and experimentation frameworks to improve platform performance.
Drive product decisions using data, customer feedback, and market insights.
Stakeholder Management:
Partner with senior leadership to align platform investments with organisational goals.
Influence cross-functional teams without direct authority.
Manage dependencies across multiple products and engineering teams.
The core requirements for the job include the following:
Product Management:
9-12 years of Product Management experience in B2C/D2C organisations.
Proven experience managing large-scale platform products.
Strong expertise in Agile, Scrum, and Product Development Lifecycle.
Order Management Systems (Must Have):
Hands-on experience building or managing Order Management Platforms (OMS).
Deep understanding of: Order Lifecycle Management, Fulfilment Operations, Inventory Management, Returns & Reverse Logistics, Supply Chain Processes, Warehouse Management Integrations
Experience handling high-volume transactional systems.
Technical Acumen:
Strong understanding of APIs, Microservices, Event-Driven Architectures, and Platform Ecosystems.
Ability to work effectively with engineering teams on complex technical solutions.
Familiarity with cloud-based and scalable platform architectures.
Data and Analytics:
Strong analytical and problem-solving skills.
Experience using SQL, Product Analytics, Experimentation Frameworks, and KPI tracking.
Ability to derive actionable insights from large datasets.
Stakeholder Management:
Exceptional communication and leadership skills.
Experience working with cross-functional teams and senior stakeholders.
Preferred Qualifications:
Experience in E-commerce, Marketplace, Quick Commerce, RetailTech, or Consumer Internet companies.
Exposure to Supply Chain, Fulfilment, Logistics, or Warehouse Management platforms.
Experience scaling products, handling millions of transactions.
An MBA from a reputed institution is a plus.
Expectations:
Order processing efficiency and accuracy.
Fulfil SLA adherence.
Platform scalability and reliability.
Reduction in order failures and operational exceptions.
Customer experience improvements across the order journey.
Business impact through platform optimisation and automation.

Experience
9-13 yrs