Customer Service Representative

Company Description Ascendon Hire is a growing organization focused on connecting talented professionals with opportunities in customer-centric roles. The company emphasizes efficient processes, clear communication, and strong collaboration across teams. Ascendon Hire is committed to fostering an inclusive and supportive workplace where employees can develop their skills and advance their careers. Team members are encouraged to contribute ideas that improve both internal operations and client outcomes.
Role Description This is a full-time, on-site Customer Service Representative role based in Jaipur. The Customer Service Representative will handle incoming and outgoing customer interactions via phone, email, chat, and other channels, providing accurate information and resolving inquiries in a timely manner. Day-to-day tasks include addressing questions about products or services, documenting customer issues, escalating complex cases when needed, and following up to ensure resolution and satisfaction. The role also involves collaborating with internal teams, maintaining up-to-date knowledge of company offerings, and adhering to service quality standards and performance metrics. The ideal candidate will consistently deliver a professional, empathetic, and solution-focused customer experience.
Qualifications
Candidates should possess skills in customer service and customer support.
Candidates should possess skills in customer satisfaction and customer experience.
Candidates should have experience working as Customer Service Representatives or in similar client-facing roles.
Strong verbal and written communication skills, with the ability to communicate clearly and calmly.
Proficiency in basic computer applications and familiarity with CRM or ticketing systems is beneficial.
Ability to work on-site in Jaipur, manage time effectively, and handle multiple inquiries simultaneously.
Previous experience in a contact center or customer-facing environment is an advantage.
Relevant education such as a high school diploma or higher; additional training in customer service is a plus.

Work arrangement
No