Operations Manager

Company Description Sundaram Hospital is a well-established 40+ bed healthcare facility that has been serving the community for over 30 years. The hospital operates two Intensive Care Units (ICUs), providing critical care services to patients with complex medical needs. It also includes two consulting rooms that support outpatient and specialist consultations. On-site X-ray, laboratory, and sonography services enable comprehensive diagnostic support, contributing to timely and coordinated patient care. The hospital’s longstanding presence reflects a commitment to reliable, accessible healthcare in Tamil Nadu, India.
Role Description The Operations Manager will oversee day-to-day hospital operations to ensure safe, efficient, and patient-centered service delivery. This full-time, on-site role in Tamil Nadu, India includes coordinating clinical and non-clinical departments, managing staffing schedules, and supporting smooth workflows across ICUs, consulting rooms, and diagnostic services. The Operations Manager will monitor resource utilization, ensure adherence to hospital policies and regulatory standards, and work to improve operational processes and patient flow. Responsibilities include supervising administrative staff, coordinating maintenance and housekeeping, managing vendor relationships, and supporting budgeting and basic financial tracking. The role also involves collaborating with medical leadership on quality initiatives, handling operational issues, and contributing to continuous improvement in patient and staff experience.
Qualifications
Experience in hospital or healthcare operations management, including oversight of inpatient, ICU, and diagnostic services.
Strong skills in staff coordination, scheduling, and team supervision in a clinical or healthcare environment.
Ability to manage day-to-day administrative workflows, including patient flow, records coordination, and front-office processes.
Knowledge of basic budgeting, cost control, and resource management in a service-oriented organization.
Familiarity with healthcare quality standards, safety protocols, and regulatory compliance relevant to hospitals.
Effective communication and interpersonal skills, with the ability to collaborate with medical, nursing, and support staff.
Strong problem-solving, decision-making, and organizational skills, with attention to detail under time-sensitive conditions.
Bachelor’s degree in Hospital Administration, Healthcare Management, Business Administration, or a related field; a relevant postgraduate qualification is an advantage.
Prior experience in a hospital setting in India, particularly in operations or administration, is highly desirable.
Proficiency in basic office software and comfort with hospital information systems; ability to learn new tools as required.
Comfort working on-site in Tamil Nadu, with local language skills considered a plus.

Work arrangement
No