ServiceNow Technical Architect

About Quadrafort Technologies:
Quadrafort Technologies is a new-age technology partner built for enterprises that want to move faster, think smarter, and lead in an AI-driven world. Unlike traditional firms shaped by legacy processes and slow execution cycles, we are the Challengers - bold, fast, and precise in everything we do. Our approach is simple: deliver speed to value by combining deep domain expertise with AI-powered accelerators, intelligent automation, and data-driven insights. We embrace agile discovery and simplified execution, powered by AI and data-driven insights to deliver faster, smarter results. This enables us to focus on rapid execution, measurable impact, and continuous innovation—helping our clients build solutions that are not just scalable, but intelligent and future-ready. At our core, Quadrafort is about challenging the status quo, for our clients, and within our own teams. We operate in a culture that values ownership, agility, and merit, where ideas move quickly and impact is visible.
We are Quadrafort - where bold thinking meets intelligent execution.
We always Out Do & Out Shine
Role Summary:
We are looking for a Senior ServiceNow Platform / Solution Architect who can lead the end-to-end design and execution of enterprise ServiceNow solutions. The role requires
deep expertise across CMDB, UX, AI (Now Assist), SecOps and GRC with the ability to translate high-level architecture into detailed, executable low-level designs for
development teams.
The candidate will act as a bridge between business stakeholders and delivery teams, owning requirement discovery, solution design, governance, and technical direction.
Key Responsibilities:
Lead requirement discovery workshops with business and IT stakeholders
Translate business requirements into high-level and low-level solution designs
Design scalable, secure, and maintainable ServiceNow architectures
Create detailed technical design documents (LLDs) consumable by developers
Drive CMDB architecture, data model, discovery, and service mapping
Define and govern UX design standards using ServiceNow UI Framework / UI Builder
Design and implement AI/Now Assist use cases aligned to business value
Architect SecOps solutions including Vulnerability Response and Incident Response
Provide technical leadership and guidance to development teams
Ensure adherence to ServiceNow best practices, standards, and guardrails
Support testing, deployment, and production readiness
Act as a technical SPOC for complex initiatives and escalations
Must-Have Skills Experience:
8+ years of hands-on experience on ServiceNow platform
Strong experience in CMDB, CSDM, Discovery, Service Mapping
Proven expertise in ServiceNow UX (UI Builder, Workspaces, Portal)
Experience with Now Assist / AI-driven use cases
Solid understanding of SecOps modules (VR, IR, integrations) Architecture s Design
Ability to convert high-level solution architecture into detailed LLDs
Strong knowledge of ServiceNow data model, integrations, and APIs
Experience defining platform governance, standards, and patterns
Exposure to cloud strategies and enterprise IT landscapes Requirement s Stakeholder Management
Proven experience in business requirement gathering
Ability to translate business needs into technical solutions
Strong experience working with global stakeholders
Good-to-Have Skills:
Experience with ITSM, ESM, CSM implementations
Knowledge of MB Cloud / enterprise cloud strategies
Exposure to reporting s analytics integrations (e.g., data platforms)
ServiceNow certifications (CSA, CIS, CAD – any relevant)
Soft Skills:
Strong communication and storytelling skills
Ability to influence without authority
Structured, analytical, and solution-oriented mindset
Comfortable working in ambiguous and fast-changing environments
Mentoring mindset with ability to uplift junior architects and developers
High level of ownership, accountability, and professionalism

Work arrangement
No