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Job Descriptions - Sr IT Support Analyst
· 4+Years of experience in End User Computing Support IT Helpdesk Operations Endpoint Administration Asset Lifecycle Management IT Security Compliance Support Knowledge & Documentation Management.
· Good experience in Server & Storage Management - Network & Security Operations - Virtualization Management - Backup & Disaster Recovery Operations - Infrastructure Performance Management - Capacity Monitoring & Optimization.
· Act as Level-3 support for infrastructure incidents and manage server, virtualization, and storage platforms and Implement security hardening and vulnerability remediation.
· Lead infrastructure patching and upgrade activities.
· Perform root cause analysis for critical incidents and Mentor junior engineers and review operational activities.
· Manage backup, disaster recovery, and recovery testing and drive automation and operational improvements.
· Ensure compliance with SLA and service quality targets. Coordinate with vendors and support teams for issue resolution. Support software deployment and system upgrades.
· Support complete IT security and compliance initiatives.
· Maintain asset lifecycle and inventory records. Contribute to knowledge management and documentation.
· Preferably immediate joiner.
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