Information Technology Support Specialist

Company Description The company is a growing organization seeking to strengthen its Information Technology capabilities to support day-to-day operations and long-term objectives. It is focused on maintaining reliable, secure, and efficient technology environments for employees and stakeholders. Team members are encouraged to contribute ideas, collaborate across departments, and help improve internal processes. The company values professionalism, integrity, and a commitment to delivering high-quality technical support. This role is based in the Mohali district, supporting on-site users and infrastructure.
Role Description This is a full-time, on-site role for an Information Technology Support Specialist located in the Mohali district. The specialist will provide first-line support for hardware, software, and network issues, including installing, configuring, and maintaining desktop computers and related peripherals. Daily responsibilities include responding to help desk tickets, diagnosing and troubleshooting technical problems, and documenting solutions and procedures. The role involves coordinating with other IT team members and vendors when necessary, supporting system upgrades, and ensuring that security and compliance standards are followed. The specialist will also assist in user training, maintain inventory of IT equipment, and contribute to continuous improvement of IT support processes.
Qualifications
Candidates should have excellent communication skills with fluent english. You will be responsible to act as primary person to answer customer enquiries and put bookings in for remote and onsite visit.
Candidates should possess skills in Technical Support and Help Desk Support to assist users with hardware, software, and access issues.
Candidates should possess skills in Troubleshooting and Desktop Computers to diagnose and resolve problems with workstations and peripherals.
Candidates should possess skills in Information Technology to understand basic networking, operating systems, and security best practices.
Relevant experience in an IT support or service desk environment, preferably in an on-site corporate or educational setting.
Strong communication skills, customer-focused mindset, and the ability to explain technical concepts in clear, simple language.
Ability to prioritize tasks, work independently, and collaborate effectively with cross-functional teams.
Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Familiarity with common operating systems (such as Windows) and basic network concepts; industry certifications (e.g., CompTIA A+, Network+) are a plus.

Work arrangement
No