Customer Success Manager

Customer Success Manager
A US-headquartered product company scaling its India customer success hub for its workflow-automation suite
Location: Remote (India)
About the Company
A US-headquartered product company has partnered with Flexiple to grow the India arm of its customer success function, which now supports several hundred mid-market accounts on its workflow-automation product. You will join a small, senior pod reporting into the India customer success lead. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Customer Success Manager, you will own a portfolio of mid-market accounts end to end, driving adoption of the product's core workflows and protecting revenue through renewal and expansion.
Key Responsibilities
Portfolio Management
Own onboarding, adoption, and renewal for an assigned book of mid-market accounts
Build multi-threaded relationships across customer teams to reduce single-point-of-contact risk
Identify and pursue expansion opportunities within existing accounts
Product Adoption and Signals
Translate customer workflows into product usage plans and adoption milestones
Flag usage drop-off early and run structured save plays with the account
Feed recurring product feedback into the roadmap process with context, not just complaints
Ideal Candidate Profile
3 to 7 years in customer success or account management at a product or SaaS company
Comfort owning a book of accounts independently, with light oversight
Strong written and verbal communication with US or UK customers
Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
Experience with a workflow, collaboration, or productivity software product
Familiarity with Gainsight, Vitally, or a comparable customer success platform
What We Offer
Direct ownership of a mid-market book from a company's first India customer success hire
Remote-friendly, pan-India hiring with long-term placement
Regular exposure to the US product and customer success leadership
Hiring Process
HR Screening → Assignment → Team Round → Leadership Round → Culture Fit
One application is considered across this role and any other roles it may be matched to.

Work arrangement
No