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About Anoud Technologies
Anoud Technologies builds scalable, high-quality Insurance product solutions, partnering closely with global stakeholders and delivery teams.
The Role
Anoud is hiring an Operations Delivery Manager to own end-to-end delivery of our Insurance product implementation for onshore/global clients, working out of our Chennai offshore team. This is an application implementation delivery role – the person will lead product configuration, rollout, and go-live delivery for insurance clients, not infrastructure or platform operations. Strong stakeholder management is core to this role, as the person will be the primary bridge between onshore business/client stakeholders and the offshore implementation team.
Key Responsibilities
1. Insurance Product Implementation & Delivery Management
Own end-to-end delivery of Insurance product implementations – configuration, testing, UAT, and go-live
Ensure implementation delivery consistently meets agreed SLAs, OLAs, KPIs, and client expectations
Establish clear ownership, accountability, and governance across implementation and engineering teams
Monitor delivery performance, identify implementation risks, and initiate corrective actions
Drive delivery maturity through standardization, automation, process improvement, and implementation best practices
Ensure business-critical product rollouts have appropriate coverage, documented procedures, and escalation mechanisms
Maintain a strong focus on delivery quality, client satisfaction, and product reliability
Provide regular management reporting covering implementation health, risks, issues, and improvement initiatives
2. Stakeholder Management (Core Strength Required)
Act as the primary offshore point of contact for onshore/global client stakeholders and leadership
Lead client and internal governance calls, presenting delivery status, risks, and outcomes with clarity and confidence
Build and maintain trusted, long-term relationships with client stakeholders across business and technology
Own escalations end-to-end – fast resolution, transparent and proactive communication
Manage expectations across multiple stakeholder groups (client, onshore leadership, offshore delivery team) simultaneously
3. Team & People Management
Manage and grow team leads and implementation/delivery managers
Own capacity planning and resource allocation across implementation projects
Build a culture of ownership and accountability; support career growth and succession planning
4. AI-Enabled Delivery
Actively use AI tools in day-to-day delivery work – reporting, status updates, documentation, risk analysis, and productivity tasks
Champion the adoption of AI-assisted workflows within the delivery team to improve speed and quality
Comfortable evaluating and recommending AI tools that can streamline implementation and operational processes
5. Reporting
Own weekly/monthly implementation reporting: SLA adherence, delivery timelines, quality, risk status, and client feedback
Required Experience
12–16 years in IT Delivery Management, Implementation Management, or Insurance Technology Delivery
6–8 years specifically managing offshore delivery/implementation teams reporting into onshore/global stakeholders
Mandatory: Experience delivering Insurance product implementations (policy admin, claims, underwriting, or related insurance platforms)
Proven, demonstrable strength in stakeholder management – client-facing experience is essential, not just internal team coordination
Comfortable using AI tools daily as part of delivery workflow (reporting, documentation, analysis)
Demonstrated ownership of delivery governance and KPI reporting
Required Skills
Insurance Product Implementation • Application Delivery Management • Stakeholder & Client Management • SLA/OLA Management • Delivery Governance • Team Leadership • Capacity Planning • Risk & Escalation Management • Process Improvement • AI-Assisted Delivery Practices
Preferred Certifications
PMP (Project Management Professional) – Preferred for strong project, delivery, planning, risk, budget, and stakeholder management capabilities
ITIL 4 Foundation / Managing Professional – Preferred for service management, incident, problem, change, and governance experience
PRINCE2 Practitioner – Preferred for structured project governance and delivery controls
Agile / Scrum certification – Desirable for Agile, DevOps, and product-oriented delivery environments
Work arrangement
No
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