Sales & Support Associate

Grow Your Staff is looking for a Sales and Support Associate for a US-based independent board game publisher focused on developing interactive business simulation games. This is a full-time remote position.
The role will have excellent growth opportunities. You will be working directly with the team based in New Hampshire, USA.
Experience required: 5-8 years
Time: 5:30 PM-2:30 AM IST (Tuesday-Saturday)
CTC: INR 9-15 LPA
Location: Remote
Type of employment: Full-time
Responsibilities:
Respond promptly and effectively to inquiries from support tickets, wholesale customers, and campaign backers, ensuring clear and consistent communication.
Filter and manage sales, support, and campaign inboxes daily; update account information for wholesalers and localizers.
Support and coordinate crowdfunding campaigns (Kickstarter and Gamefound), including comments, updates, and administrative tasks.
Assist in planning and organizing digital marketing campaigns and track and report performance across platforms.
Assist with the setup, monitoring, and day-to-day coordination of paid campaigns across Meta, Google, and other relevant channels.
Compile campaign data and support performance reporting, creative testing, audience refinement, and budget pacing.
Maintain up-to-date dashboards, trackers, and master documents, including inventory reports, comment logs, and replacement request trackers.
Help manage website content and e-commerce listings.
Draft newsletters and campaign updates using Klaviyo and post updates for backers according to schedule.
Support the publisher by staying proactive, removing obstacles to productivity, and helping meet key deadlines.

Requirements:
Proficiency with:
QuickBooks Online
Inventory management tools such as SKU Vault
ShipStation
Crowdfunding tools such as Kickstarter and Gamefound
Email tools such as Klaviyo
Qualifications:
Bachelor’s degree in Business, Communications, Marketing, or a related field.
5+ years of experience in sales, customer support, or campaign operations roles.
Understanding of crowdfunding platforms, digital campaigns, and customer communication across channels.
Experience with customer-facing communication across multiple channels.
Ability to organize information, maintain trackers, and coordinate across multiple teams.
Strong communication skills with fluency in written and spoken English.

Work arrangement
No