STORE MANAGER – RETAIL JEWELLERY

We are seeking a mature, performance-driven Store Manager to take end-to-end ownership of a high-value retail jewellery showroom. The role combines sales leadership, customer experience, store operations, inventory and security discipline, people management, reporting and profitability. The Store Manager will lead the Floor Manager, Cluster Heads and sales/operations teams and will work closely with senior management.
Key Roles & Responsibilities
• Sales, Growth & Customer Experience: Own store sales, customer footfall, conversion, profitability and category-wise targets; drive repeat business, cross-selling, deposit schemes, customer loyalty/referral initiatives and high-value customer relationships. Step in personally for major customers, difficult negotiations, complaints and service recovery.
• Store Operations & SOP Compliance: Ensure disciplined implementation of company SOPs covering daily showroom operations, customer service, pricing, attendance, dress code, visual merchandising, opening/closing routines and overall store administration. Conduct daily reviews with the Floor Manager and Cluster Heads and ensure pending issues are closed promptly.
• Inventory, Security & Risk Control: Maintain strict control over counter stock, strong-room procedures, cash handling, stock reconciliation, old gold/silver purchases, returns, damaged/tag-broken items and shrinkage. Ensure weekly/monthly stock audits and immediate escalation of any stock or security discrepancy.
• Commercial Performance & Reporting: Track and report customer walk-ins, conversions, sales value/weight, deposit schemes, stock levels, expenses, gross margins, stock turnover, sales per square foot and store P&L. Prepare and monitor periodic sales targets and store-level action plans with senior management.
• People Leadership, Training & Performance: Lead, coach and mentor the Floor Manager, Cluster Heads and sales staff; conduct structured performance reviews; identify training and manpower needs; maintain discipline, motivation, grooming standards and employee morale. Handle staff grievances professionally and support recruitment/reference checks when required.
• Market & Business Development: Monitor customer preferences, competitor activity, pricing, product trends and local market developments. Recommend practical sales/marketing initiatives, partnerships, referral channels and festive/off-season campaigns to improve traffic, customer retention and market share.
Candidate Profile & Eligibility
• Minimum 5 years of relevant retail experience as a Store Manager in a reputed jewellery, luxury or high-value retail environment; candidates with direct jewellery retail experience will be strongly preferred.
• Alternatively, an experienced Floor Manager with a minimum of 2 years' continuous Floor Manager experience may be considered for promotion/lateral hiring.
• Consistent performance record with an average appraisal/KRA rating of 8.0 or above out of 10 in recent appraisal cycles.
• Graduate/Post Graduate in any discipline; Business, Commerce or Accounting background preferred. MBA is not mandatory.
• Strong leadership, customer-service orientation, commercial judgement, problem-solving ability and communication/interpersonal skills.
• High integrity, accountability and ownership; confident in handling high-value inventory, customer escalations and team performance.
• Well-groomed, presentable and comfortable working in a target-driven retail environment with high customer footfall.

Work arrangement
No