Administrator Senior, Systems

Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Job Description
Systems Administrator II or Senior / Unix Change Coordinator & Implementation Analyst
Job Summary
The Unix Change Coordinator and Implementation Analyst is responsible for coordinating enterprise Unix/Linux patching activities, vulnerability remediation, change management, compliance reporting, and operational governance across the FIS infrastructure environment. This role serves as a key coordination point for monthly and emergency patching cycles, implementation tracking, stakeholder communication, reporting, and audit support, while ensuring alignment with ITIL processes and organizational compliance standards.
The position requires close collaboration with Unix administrators, application owners, infrastructure teams, security teams, Lines of Business, and change management teams to ensure patching activities are planned, implemented, validated, and documented effectively.
Key Responsibilities
Change Coordination & Implementation
Coordinate monthly and emergency Unix/Linux patch implementation activities across the enterprise environment
Plan patching schedules and maintain implementation calendars to support operational readiness
Create, track, and manage change requests in accordance with approved change management procedures
Coordinate outage windows, bridge calls, approvals, and implementation tasks with relevant teams
Provide timely status updates throughout patch implementation windows
Track patch implementation outcomes, including successful completions, failures, cancellations, and remediation actions
Ensure implementation documentation is complete, accurate, and compliant with governance requirements
Patching Operations Support
Support enterprise Unix/Linux patching activities and assist with implementation coordination
Coordinate with infrastructure and application teams to confirm patch readiness and validation requirements
Monitor implementation progress and escalate risks, blockers, or delays as required
Support post-patch validation activities, including operational health checks and follow-up actions
Maintain accurate patching schedules, implementation trackers, and server inventory details
Vulnerability & Compliance Management
Support vulnerability remediation by coordinating patch deployment using approved patch baselines
Track vulnerability remediation progress, compliance status, and related operational metrics
Assist in maintaining enterprise patch compliance targets and remediation timelines
Prepare compliance reports and leadership dashboards to support operational reviews
Monitor exception management activities and track remediation actions to closure
Reporting & Analytics
Develop and maintain operational reports using Microsoft Excel and other reporting tools
Create dashboards, charts, and presentations for leadership and operational review meetings
Analyze patching trends, compliance performance, and implementation effectiveness
Prepare weekly, monthly, and executive-level status reports with clear insights and action items
Support audit reporting, governance reviews, and evidence collection activities
Stakeholder Communication
Manage communications with application owners, business stakeholders, and technical teams
Provide implementation notifications, progress updates, completion summaries, and follow-up communications
Facilitate effective communication during patch windows, bridge calls, and incident situations
Support leadership reviews, operational meetings, and stakeholder discussions with accurate updates
Service Management & Governance
Ensure adherence to ITIL-based service management and operational governance processes
Support incident, problem, and change management processes, including documentation and follow-up
Maintain accurate implementation records, operational documentation, and audit evidence
Assist with operational risk assessments, exception reviews, and governance-related follow-up actions
Server Onboarding & Service Enablement
Coordinate the onboarding of new servers into the CVPI patching service
Validate patch readiness, tooling availability, ownership details, and inventory alignment
Coordinate onboarding requests with application owners and infrastructure teams to ensure service readiness
Support lifecycle management activities related to patching services and operational support
Automation & Continuous Improvement
Support patch automation initiatives and continuous improvement opportunities
Assist with automated reporting, data collection, and operational tracking activities
Identify process improvement opportunities to increase efficiency, reduce manual effort, and improve reporting accuracy
Support BigFix, Red Hat Satellite, and related patch management platforms where applicable
Experience
Required Qualifications
5–10 years of experience in IT services, infrastructure support, or enterprise operations environments
Minimum 2 years of experience working with ITIL processes, service management practices, vulnerability management, and patch management activities
Mandatory Skills
Advanced Microsoft Excel skills, including~
VLOOKUP/XLOOKUP
Pivot Tables
Charts and Dashboards
Data Analysis and Reporting
Strong analytical, reporting, and problem-solving skills
Excellent documentation, presentation, and stakeholder communication skills
Strong written and verbal communication skills with the ability to provide clear operational updates
Basic understanding of Unix/Linux operating systems, distributions, and version management
Working knowledge of ITIL processes and service management governance
Experience using change management, service delivery, and operational tracking tools
Ability to coordinate multiple stakeholders, implementation activities, timelines, and priorities effectively
Preferred Skills
Hands-on experience with ServiceNow or similar IT service management platforms
Experience in change management, project coordination, or service management functions
Exposure to Unix/Linux system administration and enterprise infrastructure support
Knowledge of vulnerability management, compliance tracking, and remediation processes
Experience supporting enterprise patch management processes and implementation governance
Understanding of automation tools, operational reporting platforms, and process improvement methods
Preferred Certifications
ITIL Foundation Certification
Linux/Unix certifications are an added advantage
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass

Work arrangement
No