Information Technology Operations Manager

Information Technology Operations Manager
A global bank standing up its India technology and operations centre
Location: Remote (India)
About the Company
A leading global bank is establishing its India technology and operations centre and has partnered with Flexiple to hire its IT operations team. You will keep critical systems reliable for a marquee organisation from the ground up. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As an Information Technology Operations Manager, you will own the uptime, processes, and incident response behind core IT systems, keeping services stable and improving how the team runs them.
Key Responsibilities
Service & Incident Management
Own day-to-day IT operations, monitoring, and service availability
Run incident, problem, and change management to agreed SLAs
Coordinate vendors, infrastructure, and support workflows
Process & Reporting
Build dashboards on uptime, tickets, and service performance
Improve runbooks, documentation, and operational standards
Identify recurring issues and drive practical fixes
Ideal Candidate Profile
3 to 7 years in IT operations, infrastructure, or service management
Strong grasp of incident, change, and problem-management practice
Comfort with monitoring, ticketing, and reporting tools
Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
Exposure to a GCC, bank, or regulated enterprise environment
ITIL certification or equivalent service-management experience
Familiarity with cloud, monitoring, or automation tooling
What We Offer
A founding IT-operations role at a global bank's India centre
Remote-friendly, pan-India hiring with long-term placement
Exposure to leadership and a high-ownership mandate
One application considered for this and future matched roles
Hiring Process
HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit

Work arrangement
No