Duty Manager

Company Description PVRINOX Pictures is the motion picture arm of PVRINOX Limited, the largest film exhibition company in India, operating 1,683 screens across 360 properties in 115 cities in India and Sri Lanka. It is the largest independent distributor of foreign-language films in India and a major distributor of Indian films, with over 500 Hollywood, 200 Hindi, and 100 regional releases since 2002. Building on the legacy of PVR and INOX, the merged company is known for setting industry benchmarks and delivering high-quality cinema experiences. Its cinemas feature advanced audiovisual technology, superior seating, diverse food and beverage offerings, premium formats, and a mix of mainstream and alternative content. Candidates can explore more about the company and its culture through its website and social media channels.
Role Description The Duty Manager role at PVRINOX Pictures is a full-time, on-site position based in Gurgaon. The Duty Manager oversees day-to-day cinema operations during assigned shifts, ensuring smooth functioning of box office, concessions, and auditorium services. This role coordinates staff schedules, supervises front-of-house teams, and supports facility upkeep to maintain high standards of customer service and safety. The Duty Manager monitors operational procedures, handles guest queries and escalations, and ensures compliance with company policies and regulatory requirements. The role also involves reporting shift performance, supporting promotional activities, and collaborating with management to enhance the overall guest experience.
Qualifications
Experience in hospitality, retail, cinema, or entertainment operations with strong customer service and people management skills.
Ability to supervise shift activities, manage teams, and coordinate with multiple departments in a fast-paced environment.
Strong communication, problem-solving, and conflict-resolution abilities, with a calm and professional approach to guest issues.
Basic knowledge of cash handling, ticketing or POS systems, and adherence to safety, security, and compliance procedures.
Bachelor’s degree or equivalent in hospitality, management, business, or a related field is preferred.
Flexibility to work evenings, weekends, and holidays as per cinema schedules.
Prior experience in a supervisory or shift management role is an advantage.

Work arrangement
No