Commercial Operations Manager

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Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.
Job Summary
The primary role of the Commercial Operations Manager is to lead a customer-focused commercial team that delivers exceptional customer experience throughout the estimating, order fulfillment, and project execution process. This leader is responsible for developing and managing Estimating, Customer Service and Project Management teams to ensure timely, accurate, and proactive communication with customers while driving operational excellence. The Commercial Operations Manager serves as a key advocate for the customer, partnering closely with Sales, Engineering, Production, and Transportation teams to anticipate needs, resolve issues, and ensure commitments are met. By fostering a culture of accountability, collaboration, and continuous improvement, this role ensures customer expectations are exceeded while supporting business objectives. Additionally, the Commercial Operations Manager works closely with Finance, Credit, and Collections teams to proactively address payment concerns, resolve disputes, and maintain strong customer relationships.
Job Location
This position will be on site at our Lexington, KY facility.
Job Responsibilities
Build & lead distinct team of estimators, customer service representatives, and project lead personnel to effectively process orders, service customers, manage risk, and improve internal processes
Maintain a long-term schedule across all product lines
Develops, implements, and streamlines processes to manage sales orders
Effectively forecast shipments on a monthly, quarterly, and annual basis
Review customer purchase orders to ensure compliance with approved price levels, terms and cycle commitments to coordinate hand-off to Project Execution teams
Collaborates with other Oldcastle business units to drive process improvements; specifically act as a liaison between sales & manufacturing to predict demand and drive asset utilization and proactively manage COGs
Works closely with other departments to drive schedule attainment and resolve customer service issues
Proactively minimize, respond to, and negotiate customer back charges
Manages the change order process to minimize scope creep
Assumes overall responsibility to deliver orders on-time and on budget
Other duties as assigned
Job Requirements
BS degree or equivalent industry experience required; MBA preferred
5 + years sales and/or operations management experience in manufacturing, industrial or construction environment preferred
Demonstrated ability to read and understand blueprints and contracts
Strong business and financial acumen that translates to sound, profitable sales, and business decisions
Excellent communication skills and ability to relate across multiple levels with contractors, engineers, subs and government officials
Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software
Process improvement or lean manufacturing certification
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status

Employment type
Full Time