Customer Experience Representative

Job ID: [[id]]
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.
Job Summary
This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. The role requires handling client inquiries, resolving issues, and providing guidance with professionalism and accuracy.
Job Location
This position will be on-site, based in Spokane, WA.
Job Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Assist customer with product questions, ordering, order tracking, complaints, and problems
Enter email and phone orders into system for delivery
Issue credits or debits accurately, when applicable
Send open order reports, as required
Meeting daily quotas
Process credit card payments through Cenpos
Answer incoming calls via WEBEX Cisco system
Provide information requested by customers in a timely fashion
Ensure accuracy of invoices and on-time delivery of orders
Track orders from entry into the system to delivery or pick up by the customer
Support the sales team, as required
Build strong relationships both internally and externally
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed
Job Requirements
High school diploma / equivalent or comparable in related experience
Detail oriented
Good with basic math
Skilled in Microsoft Office suite
Good organizational and problem-solving skills
Experience with a multi-line phone system
Attention to detail
Ability to work overtime when needed
Pleasant phone personality
Ability to multi-task
Compensation
The hourly pay rate is $25/hr
Paid time off - 120 hours per calendar year (prorated in first year)

Employment type
Full Time