Customer Experience Specialist

Job ID: [[id]]
[[FLSAStatus]]
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.
Job Summary
This person will be responsible for promptly addressing customer inquiries, questions and/or concerns in a timely and professional manner. It will also be required to manage quotes and orders by processing and following-up on both as required. This is an entry level position (~1-2 years’ experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle’s SOPs.
Job Location
This role will be based in our facility in Candiac, QC.
Job Responsibilities
Process submissions, support customers’ quotes, orders, and inquiries related to their dedicated market
Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
Inform customers of the status of their orders, advising them of any changes
Comply with company attendance standards
Coordinate effectively with transportation, planning, engineering and sales
Create cases in NetSuite for customer issue resolution and product design
Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style
Effective Team Player with the ability to work independently
Energetic, able to provide and receive feedback
A willingness to take instruction and be accountable for their duties
Skilled user in MS Office programs (NetSuite a plus)
Customer focused; dedicated to meeting the expectations of internal and external customers
Able to organize and prioritize work in an effective manner
Able to deal with client escalations in a respectful and effective manner
Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc.
Job Requirements
At least 1-2 years Customer Service in an office environment
Experience working in manufacturing or logistics is preferred
Excellent interpersonal and oral/written communication
Comfortable user of excel
Detail oriented, with the ability to multi-task
Demonstrated ability to work calmly in a fast-paced team environment
Willing to be adaptable & flexible in our ever-changing work environment
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we

Employment type
Full Time