Customer Service Representative

Country: [[filter13]]
Req ID: [[id]]
Job Type: [[filter10]]
Workplace Type: [[onsite_hybrid_remote]]
Seniority Level: [[cust_seniority_level]]
At Leviat, you can build a future with a lasting legacy.
As the global leader in construction accessories and engineered solutions, Leviat helps shape the built environment - responsibly, sustainably and at scale. With 60 locations worldwide, we combine global expertise with local insight to support some of the world’s most ambitious construction projects.
Our portfolio brings together trusted brands with decades of specialist experience in structural connections, reinforcement, anchoring and lifting systems. Together, we help make buildings safer, stronger and more efficient. Learn more about our business and trusted product brands at www.leviat.com
Working in partnership with architects, engineers and contractors around the world, we deliver innovative solutions and technical expertise that accelerate construction and enhance building performance.
At Leviat, expertise is valued, collaboration is encouraged and ambition is supported. Whatever your role, you will have opportunities to develop, specialise and make a meaningful impact on the built environment.
Our products are often unseen, yet essential; helping shape the places where people live, work and connect every day. Wherever construction demands precision, reliability and innovation, Leviat plays a critical role.
Own where your ambition can take you. With the support of a global business, you’ll be empowered to explore opportunities, grow your expertise and help build the future of construction.
About the role
We are looking for a driven and service‑minded Commercial Customer Service Representative to join our team. In this role, you act as the key link between our customers, technical experts and the sales organization. You ensure smooth commercial and administrative handling of orders and quotations, accurate pricing checks and proactive customer communication. With your structured approach and commercial insight, you help guarantee feasibility, correct lead times and a successful customer experience from start to finish.
Purpose of the role
Serve as a central point of contact for customers, ensuring smooth and accurate handling of commercial and administrative requests.
Manage orders, quotations, pricing validations and credit notes with a strong commercial mindset.
Support technical and sales teams by ensuring all commercial files are complete, feasible and aligned with production and delivery timelines.
Offer alternative products when needed and proactively update customers on delays, changes or issues.
Register, analyse and follow up customer complaints to ensure fast and correct resolution.
Collaborate closely with Finance, Procurement, Production and other internal partners

Employment type
Full Time