Telematics Field Technician 1

Job ID: [[id]]
Jack B. Parson Companies, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.
Position Overview
This position will implement and manage OMG’s Telematics initiative for Jack B Parson and Staker Parson Co. North and South. The goal is to provide support to our drivers and dispatchers with the hardware and software essential for their day to day responsibilities. This includes managing inventory, training new drivers, coordinating software updates, and managing reporting capabilities for operations staff. This role will interact with several lines of business to ensure our drivers have the hardware support needed, and to ensure our staff have assistance for troubleshooting and coordinating updates for existing software, as well as a point of contact for rolling out new software.
Key Responsibilities (Essential Duties and Functions)
Onboard New Staff
Drivers will need application setup, equipment ordered, and training
Operations center and back office staff will need application setup and training
Liaison between vendors, OMG IT, users, and other OMG site champions
Troubleshoot software, coordinate solutions with OMG IT or vendor, keep staff updated of progress
Notify users of any updates or maintenance that may affect their day to day processes
Monitor usage of products, offer suggestions to improve utilization, and keep upper management informed if corrective action needs to be taken
Act as a single point of contact for Staker Parson
Provide feedback to OMG IT and interested parties concerning Staker Parson’s development needs, wants, and pitfalls.
Oversee invoices to confirm charges are appropriate and are getting paid.
Send HOS violation reports to managers
Hardware Maintenance
Conduct regular hardware check-ins to maintain a positive relationship with drivers and to identify poor care trends that should be addressed
Track inventory & order parts when necessary
Check for non-reporting trucks; notify managers and shop to determine level of action needed
Maintain organization of equipment distribution

Employment type
Full Time