Relationship Manager (MBA)

Company Description NoBroker.com is India’s first and only PropTech unicorn, offering a brokerage-free property search platform that directly connects owners with tenants and buyers. Founded in 2014 by alumni of IIT Bombay, IIT Kanpur, and IIM Ahmedabad, NoBroker now serves over 3 million customers monthly across major cities including Mumbai, Bangalore, Pune, Chennai, Delhi-NCR, and Hyderabad. Backed by leading global investors such as General Atlantic, SAIF Partners, Tiger Global, and Google, the company has raised over $366 million to fuel its growth. With a team of 5,000+ professionals, NoBroker provides a wide range of services including verified properties, online rental agreements, home services, home loans, and society management solutions. The culture emphasizes meritocracy, steep learning, high ownership, and strong career growth opportunities for driven professionals.
Role Description This is a full-time, on-site Relationship Manager (MBA) role based in Mumbai with NoBroker HR. The Relationship Manager will manage end-to-end interactions with property owners, tenants, and buyers, ensuring a smooth and professional experience throughout their real estate journey. Day-to-day responsibilities include understanding customer requirements, recommending suitable services or properties, coordinating with internal teams, and maintaining high standards of service delivery and satisfaction. The role involves nurturing long-term customer relationships, resolving queries, handling escalations, and tracking key performance metrics. Relationship Managers are expected to work closely with cross-functional teams, follow defined processes, and contribute to continuous improvement of customer experience.
Qualifications
Educational background: MBA in Marketing, Sales, Operations, Real Estate, or a related discipline from a recognized institution.
Customer relationship and communication: Strong customer-facing skills, excellent verbal and written communication, active listening, and the ability to build trust and long-term relationships.
Sales and negotiation: Experience in consultative selling, lead conversion, negotiation, and handling objections in a target-driven environment.
Operational and coordination skills: Ability to manage multiple customer accounts, coordinate with internal teams, follow structured processes, and maintain accurate documentation and reports.
Analytical and problem-solving abilities: Comfort with data, basic Excel/CRM tools, and the ability to identify trends, anticipate issues, and propose practical solutions.
Behavioral competencies: High ownership, result orientation, resilience, and the ability to work in a fast-paced, high-growth environment.
Domain exposure: Prior experience in real estate, PropTech, financial services, or customer success roles is an advantage.
Language skills: Fluency in English and Hindi; knowledge of additional regional languages used in Mumbai is beneficial.

Work arrangement
No