Technical Support Engineer

Technical Support Engineer
A high-growth, VC-backed SaaS company hiring its founding India technical support team
Location: Remote (India)
About the Company
A high-growth, venture-backed SaaS company is building its founding India technical support team and has partnered with Flexiple to hire. You will be one of the first support engineers shaping how the company diagnoses and resolves customer-reported issues at scale. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Technical Support Engineer, you will be the technical front line for customers, resolving product issues directly and partnering with engineering on the ones you can't.
Key Responsibilities
Customer-Facing Troubleshooting
Own inbound technical tickets from first response through resolution
Debug application, API, and integration issues using logs and internal tooling
Set clear expectations with customers on timelines and next steps
Product Feedback & Process
Flag recurring issues and product gaps to engineering and product teams
Build and maintain runbooks, macros, and self-serve help content
Help define SLAs and support processes as the team scales
Ideal Candidate Profile
2 to 6 years in technical support or application support, ideally at a SaaS company
Comfort reading logs, using API tools like Postman, and basic SQL
Ability to work independently and prioritise across multiple open tickets
Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
Prior experience at an early-stage or high-growth SaaS company
Familiarity with tools such as Intercom, Zendesk, or Linear
Basic scripting ability (Python, JavaScript, or similar)
What We Offer
A founding technical support seat with a high-growth SaaS company
Remote-friendly, pan-India hiring with long-term placement
High ownership and a clear path to grow with the team
One application considered for this and future matched roles
Hiring Process
HR Screening → Technical Assessment → Leadership Round 1 → Leadership Round 2 → Culture Fit

Work arrangement
No