Front Office Assistant

Company Description The Royal Signet Hotel is a hospitality establishment committed to providing guests with a comfortable, welcoming, and memorable stay. The hotel focuses on attentive service, well-maintained facilities, and efficient operations to meet the needs of both leisure and business travelers. Team members are encouraged to deliver professional, courteous service and uphold high standards of guest satisfaction. The Royal Signet Hotel values reliability, collaboration, and a positive work environment for all employees.
Role Description The Front Office Assistant is a full-time, on-site position based at The Royal Signet Hotel in Bathinda. This role involves greeting guests, managing check-in and check-out procedures, and handling inquiries in person and over the phone. The Front Office Assistant will schedule appointments or reservations, maintain guest records, process payments, and support daily front desk administrative tasks. The role also includes coordinating with housekeeping and other departments, managing basic clerical work, and ensuring that the lobby and reception areas remain organized and welcoming.
Qualifications
Strong interpersonal skills with the ability to provide courteous, professional service to guests and colleagues.
Effective phone etiquette and experience handling incoming calls, inquiries, and reservations.
Competence in appointment scheduling and managing guest bookings or reservations.
Administrative assistance and clerical skills, including record keeping, filing, and basic data entry.
Basic computer literacy and familiarity with office software or hotel management systems.
Ability to communicate clearly in English; additional local language skills are an advantage.
Strong attention to detail, time management, and ability to multitask in a fast-paced environment.
Prior front office or customer service experience in hospitality or a related field is preferred.

Work arrangement
No