Help Desk Analyst

Help Desk Analyst
A global logistics leader building its India IT help desk
Location: Remote (India)
About the Company
A global logistics leader is building its India IT help desk and has partnered with Flexiple to hire. You will support employees and field teams across a fast-moving operation where uptime matters. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Help Desk Analyst, you will support employees and field teams with IT issues across a fast-moving logistics operation, keeping systems and tickets moving as quickly as shipments do.
Key Responsibilities
Ticket Resolution
Resolve tier-1 IT tickets covering hardware, software, and network access
Support warehouse and field-team users with device and connectivity issues
Escalate unresolved issues to tier 2/3 teams with clear, complete notes
Uptime & Documentation
Prioritize tickets that affect operations or shipment-tracking systems
Maintain accurate records and update the internal knowledge base
Track recurring issues and flag patterns to the IT team
Ideal Candidate Profile
1 to 5 years in a help desk, IT support, or service desk role
Comfort supporting users across warehouse, field, and office settings
Strong troubleshooting instincts and a sense of urgency
Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
Experience with ticketing tools such as ServiceNow or Freshservice
Familiarity with handheld devices, barcode scanners, or WMS basics
Exposure to a logistics or supply-chain IT environment
What We Offer
A help desk seat with a global logistics leader's India centre
Remote-friendly, pan-India hiring with long-term placement
Exposure to a mission-critical, always-on operations environment
One application considered for this and future matched roles
Hiring Process
HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit

Work arrangement
No