Sales, Customer Support, And Retention Executive

Company Description Soft Skill Technology is a growing organization focused on delivering practical, industry-relevant training and technology solutions that enhance professional capabilities. The company emphasizes the development of core interpersonal and communication skills that support better business outcomes. Team members collaborate closely with clients to understand their needs and provide tailored support and services. The work environment values continuous learning, customer-centric thinking, and measurable results, offering opportunities for career growth and skill development.
Role Description The Sales, Customer Support, and Retention Executive is a full-time, on-site role based in Bengaluru South. This role involves engaging with prospective and existing customers, explaining products and services, and supporting the sales process from initial inquiry to conversion. The executive will handle customer queries via phone, email, and online channels, provide timely resolutions, and ensure high levels of customer satisfaction. Responsibilities include maintaining accurate records of interactions, monitoring customer feedback, identifying opportunities for upselling or cross-selling, and implementing retention strategies to reduce churn. The role also requires collaborating with internal teams to escalate technical issues, improve service quality, and contribute to continuous process improvement.
Qualifications
Strong customer-facing skills, including Customer Support and Customer Service, with an ability to manage inquiries professionally and empathetically.
Experience in maintaining Customer Satisfaction through proactive communication, issue resolution, and follow-up.
Ability to provide Online Support across digital channels such as email, chat, and support portals.
Foundational Technical Support skills to understand customer issues, troubleshoot basic problems, and coordinate with technical teams for complex cases.
Effective sales and retention abilities, including relationship building, negotiation, and identifying opportunities for upselling and cross-selling.
Excellent verbal and written communication skills in English; proficiency in additional regional languages is an advantage.
Strong organizational skills, attention to detail, and comfort working with CRM or customer ticketing tools.
Ability to work on-site in Bengaluru South, manage multiple tasks, and collaborate with cross-functional teams.
Relevant diploma or bachelor’s degree in business, communications, or a related field is preferred; prior experience in customer support or sales is an added advantage.

Work arrangement
No