Technical Support Manager

Enterprise customers do not tolerate a slow fix, and right now escalations at this telecom services provider get stuck between the network team and the account managers with no one clearly owning the outcome. That is the gap this role closes.
A telecom services company supporting large enterprise accounts is growing its India technical support desk and has partnered with Flexiple to hire a Technical Support Manager. You will sit above the current support analysts, own anything not resolved within the first response window, and be the person account managers call when a client is unhappy. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
You will fit well here if you have:
2 to 6 years in technical support or network operations, with some time leading or mentoring a small team
Working knowledge of enterprise connectivity, ticketing systems, and escalation management
A calm, structured way of communicating with frustrated clients and internal teams alike
Comfort owning an incident from first alert through the root-cause write-up
A base in Gurugram or Bengaluru and the flexibility for a hybrid working week
A short technical conversation and a conversation with the support head follow the initial screen.
This application is also kept on file for other support roles Flexiple is hiring for in parallel.
To apply, send through your profile along with a note on the largest escalation you have owned end to end.

Work arrangement
No