Customer care Hindi

Company Description Parle Biscuits Pvt Ltd is one of India’s most recognized fast-moving consumer goods (FMCG) brands, known for its wide range of biscuits and snacks. The company focuses on delivering quality, affordability, and taste to consumers across urban and rural markets. Its Neemrana, Alwar (Rajasthan) location supports manufacturing and operations, contributing to the brand’s strong presence in North India. Parle offers opportunities to work in a structured, process-driven environment with exposure to a large and diverse customer base. The company emphasizes ethical business practices, consistent product quality, and long-term growth for team members.
Role Description This is a full-time remote role for a Customer Care Hindi professional supporting Parle Biscuits Pvt Ltd, Neemrana, Alwar (Rajasthan). The role involves handling inbound and outbound customer interactions in Hindi through phone, email, chat, and social media, resolving queries related to products, orders, and feedback. The individual will log and track customer issues, follow up on pending cases, and ensure timely resolution in line with company policies. Day-to-day responsibilities include maintaining high levels of customer satisfaction, documenting recurring issues for process improvement, and escalating complex cases to the appropriate internal teams. The role also requires preparing concise reports on customer concerns, suggesting service enhancements, and collaborating with cross-functional teams to improve overall customer experience.
Qualifications
Customer Service and Customer Support skills, with the ability to manage inquiries and resolve issues efficiently.
Customer Satisfaction focus, including empathy, patience, and a commitment to delivering a positive customer experience.
Strong Communication skills in Hindi, with clear verbal and written abilities; basic English communication is an advantage.
Analytical Skills to interpret customer feedback, identify patterns, and support process or product improvements.
Comfort using customer support tools, CRM systems, and basic computer applications (email, spreadsheets, chat platforms).
Ability to work independently in a remote setup, manage time effectively, and adhere to performance and quality standards.
Prior experience in customer care, call center, or FMCG support roles is preferred but not mandatory.
Minimum educational qualification: higher secondary (12th) or graduation in any discipline; additional training in customer service is a plus.

Work arrangement
No