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NOC Engineer
A US-headquartered product company, serving customers across 30+ regions, scaling its India NOC and infrastructure-support team
Location: Remote (India)
About the Company
A US-headquartered product company serving customers across 30+ regions is scaling its India NOC and infrastructure-support team, and has partnered with Flexiple to hire NOC engineers. You will sit on the first line of defense keeping the product's uptime commitments intact. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a NOC Engineer, you will watch over production infrastructure and application uptime, spot issues before customers do, and coordinate fast fixes with engineering.
Key Responsibilities
Uptime Monitoring and Triage
Monitor dashboards, synthetic checks, and alerting pipelines for production systems
Classify and prioritise incidents by customer impact and severity
Coordinate with on-call engineers to restore service quickly
Process and Continuous Improvement
Own shift reports and incident timelines that feed post-incident reviews
Tune alert thresholds to cut noise and reduce false positives
Flag recurring failure patterns to the infrastructure and SRE team
Ideal Candidate Profile
2 to 6 years in NOC, site-reliability support, or production-monitoring roles
Familiarity with cloud infrastructure on AWS, GCP, or Azure and container-based systems
Experience with monitoring or observability tools such as Datadog, Grafana, or New Relic
Comfort working rotating or night shifts to match global customer hours
Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
Basic scripting ability in Bash or Python for triage automation
Exposure to incident-management tools such as PagerDuty or Opsgenie
Prior experience in a SaaS or product-engineering environment
What We Offer
A first-responder seat on uptime for a fast-growing product used across 30+ regions
Remote-friendly, pan-India hiring with long-term placement
Direct exposure to the engineering team's incident-response playbook
Hiring Process
HR Screening → Technical Round → Hiring Manager Round → Culture Fit
We will also keep your profile in view for the infrastructure and support roles this team opens next.
Work arrangement
No
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