Agency Manager

Company Description Aditya Birla Health Insurance Company Limited (ABHICL), incorporated in 2015, is a joint venture within the Aditya Birla Group and global partners, focused exclusively on health insurance. Since commencing operations in 2016, the company has built a portfolio that includes chronic care solutions and incentivized wellness products. ABHICL positions itself as both a payer of healthcare expenses and an active enabler of better health choices, using product innovation to expand the health insurance landscape in India. Its philosophy centers on rewarding healthy behavior, guiding customers in managing lifestyle-related conditions, protecting health needs with dignity, and providing easy access to a holistic health and wellness ecosystem through efficient, digital processes. Professionals joining ABHICL can expect to contribute to a mission-driven, customer-centric organization that integrates health, wellness, and technology.
Role Description The Agency Manager is a full-time, on-site role based in Faridabad, responsible for driving business growth through the development and management of a network of insurance agents and partners. In this role, the individual will recruit, train, and mentor agency partners, monitor their performance, and support them in achieving sales and customer service targets. The Agency Manager will plan and execute local sales and marketing initiatives, analyze market opportunities, and ensure compliance with company policies and regulatory guidelines. Day-to-day responsibilities include tracking key performance metrics, conducting regular review meetings, resolving escalated customer issues, coordinating with internal teams for product and process updates, and maintaining strong relationships with stakeholders in the assigned territory. The role requires a proactive approach to expanding the customer base while promoting ABHICL’s health and wellness-oriented insurance solutions.
Qualifications
Strong sales and business development skills, including experience in target-driven environments, preferably within insurance, financial services, or healthcare.
Proficiency in agency management and channel development, including recruiting, training, and supporting agents or partners to improve productivity and performance.
Solid communication and interpersonal skills to build trust-based relationships with customers, agents, and internal stakeholders, and to handle escalations effectively.
Ability to analyze sales data and market trends, prepare performance reports, and use insights to plan territory strategies and optimize results.
Good organizational and time-management capabilities to handle multiple initiatives, review meetings, and operational follow-ups efficiently.
Working knowledge of basic office software and digital tools used for sales tracking, reporting, and customer relationship management.
Bachelor’s degree in business, commerce, management, or a related field; an MBA or relevant postgraduate qualification is an advantage.
Prior experience in health insurance or related domains is preferred, along with familiarity with regulatory compliance and ethical sales practices.

Work arrangement
No