Community Manager

Pocket FM is hiring a Community Manager for Front Row our VIP community. Front Row is our curated VIP community for some of Pocket FM’s most engaged listeners. It started as a small US pilot and is now gearing up to scale into a community of thousands.
And we’re not looking for someone to simply “manage a Discord.”
We’re looking for someone who can build belonging.
What you’ll own
Build and scale an engaged VIP community
Own onboarding, member journeys and day-to-day community operations
Be the face and voice of the community - host AMAs, trivia nights, listen-alongs, creator Q&As and other live experiences
Create engagement programs that make members participate, not just lurk
Own community moderation, safety and member experience
Partner with Product & Engineering as we move from Discord
Turn member conversations into actionable insights for Product & Monetisation
Track engagement, participation and retention to understand what actually moves the needle
You might be a great fit if
You have 2+ years of hands-on community-building experience
You’ve scaled an online community from hundreds to thousands
You come from Gaming, Creator, Fandom or Subscription communities
You’ve managed US-based communities and are comfortable working partly in US hours
Discord is second nature to you
You’re comfortable being live and on camera/mic
You understand engagement, retention, cohorts and community metrics
You’re comfortable experimenting with AI tools such as Claude Cowork / Claude Code
Most importantly, you genuinely enjoy knowing your members and creating experiences they want to come back for

Work arrangement
No