Account Manager - Writer Success

Creators don't build alone. They need someone who's in their corner.
At Pocket FM, we're building the world's largest storytelling platform, and behind every successful writer is someone making sure they stay motivated, supported, and growing.
If you love talking to people, solving problems, building relationships, and helping creators succeed, this role is for you.
We're looking for an Account Manager – Writer Success to own a portfolio of writers, guide them through their journey, remove roadblocks, and make sure they keep creating their next hit series. This is a relationship-first, operations-driven role not a creative writing role.
What you'll do
Be the go-to person for a community of writers
Keep writers engaged, motivated, and progressing toward milestones
Solve queries around contracts, payments, dashboards, and platform issues
Guide writers through onboarding and contract signing
Work closely with Product, Editorial, and Operations teams to resolve issues
Track writer performance and maintain clean CRM records
Help improve processes that create a better creator experience
You'll thrive here if you
Enjoy building genuine relationships
Love solving problems and helping people
Can manage multiple conversations without dropping the ball
Like working with data, dashboards, and operational metrics
Are excited about creators, stories, and the creator economy
What we're looking for
Experience in Account Management, Customer Success, Community Management, Creator Partnerships, or Operations
Excellent written and spoken English
Strong empathy and stakeholder management skills
Comfortable using CRM/ticketing tools and spreadsheets
Highly organized with great follow-through
If you're someone who loves helping creators win while building scalable operations behind the scenes, we'd love to meet you.

Work arrangement
No