Facility Manager- Soft Services

Job Summary
The Facilities Operations Manager is responsible for overseeing the overall facilities management, maintenance, safety, and efficiency of facilities operations. The role ensures the smooth functioning of building infrastructure, asset management, vendor services, workplace safety, and operational processes while delivering high service standards and ensuring regulatory compliance.
Package: 10 to 12 LPA
Key Responsibilities
Operational Management
Oversee daily operations of buildings, grounds, equipment, and facility systems.
Ensure all facilities operate safely, efficiently, and in compliance with regulatory requirements.
Manage preventive and corrective maintenance programs.
Ensure daily facility walkthroughs along with SLs to check and ensure the cleanliness and readiness of the facility at all times.
Health, Safety & Compliance
Ensure compliance with all applicable building codes, safety regulations, and company policies.
Ensure the team is aware of EHS norms and follows them at the site
Conduct safety audits, risk assessments, and workplace safety training.
Implement health, safety, and environmental (HSE) protocols.
Vendor & Contractor Management
Establish service-level agreements (SLAs) and ensure adherence to quality standards.
Conduct vendor performance evaluations and, in case of non-performance, escalate to JLL management to avoid escalations and ensure client satisfaction at all times.
Customer Service & Stakeholder Communication
Act as the primary point of contact for all facility-related issues.
Communicate operational updates, outages, and improvement initiatives to stakeholders.
Ensure prompt response and resolution of service requests to maintain high user satisfaction.
Emergency & Risk Management
Manage incident reporting, investigation, and corrective actions.
Ensure preparedness for emergencies through drills and response protocols.
Leadership & Team Management
Supervise, train, and guide facility staff, including Service Leads and housekeeping teams.
Conduct workforce planning, scheduling, and shift allocation.
Lead team briefings, feedback sessions, and performance evaluations.
Promote a culture of safety, accountability, and teamwork.
Back Office Operations Support
Facilitate employee onboarding, including seating, infrastructure, and workplace readiness.
Support operational processes, including coordination with HR, finance, and procurement teams.
Process Improvement & Operational Efficiency
Identify gaps in facility operations and implement improvements.
Introduce best practices for facility management.
Identify operational bottlenecks and implement productivity enhancements.
Ensure strict adherence to Standard Operating Procedures (SOPs).
Ticket Monitoring & Service Management
Monitor and track facility-related service requests and tickets.
Coordinate with internal teams and vendors for timely resolution within SLA timelines.
Analyze ticket trends to identify recurring issues and training needs.
Reporting & Performance Management
Prepare and present operational performance reports, including:
Weekly Business Review (WBR)
Monthly Business Review (MBR)
Quarterly Business Review (QBR)
Half-Yearly Business Review (HBR)
Track and report Key Performance Indicators (KPIs).
Conduct trend analysis and highlight risks, opportunities, and improvement areas.
Ensure accuracy and timeliness of management reports.
Required Skills & Competencies
Strong facilities and operations management expertise
Vendor and contract management skills
Knowledge of safety regulations and compliance requirements
Leadership and team management abilities
Strong analytical and reporting skills
Excellent communication and stakeholder management
Problem-solving and process improvement mindset
Preferred Qualifications
Bachelor’s degree in Facilities Management, Hotel Management, Business Administration, or related field.
5–12 years of experience in facilities or operations management.
Experience in corporate facilities, commercial buildings, or large campuses.
Prior experience working with global facilities management organizations such as CBRE, JLL, or ISS would be an advantage.

Work arrangement
No