Customer Relationship Management Specialist

Company Description PPStack is a global EdTech brand focused on reimagining the future of education by empowering students, professionals, and organizations with skills for the digital era. The company combines artificial intelligence, technology, and innovative teaching methods to deliver smarter, faster, and more impactful learning experiences. PPStack’s mission is to bridge the gap between education and industry through future-ready skills, digital empowerment, and career transformation opportunities. Its ecosystem spans AI-powered learning platforms, crash courses, corporate training, career coaching, digital branding, and technology consulting, enabling learners and organizations worldwide to drive innovation and long-term growth.
Role Description This is a full-time, remote role for a Customer Relationship Management Specialist at PPStack. The specialist will manage and optimize CRM systems, ensure data accuracy, and maintain up-to-date customer records to support engagement and retention strategies. Day-to-day responsibilities include monitoring customer interactions, segmenting customer groups, and collaborating with sales, marketing, and product teams to design targeted campaigns and personalized communication journeys. The role involves analyzing customer behavior and feedback, generating reports and insights, and recommending actions to improve satisfaction, conversion rates, and long-term loyalty. The specialist will also contribute to process improvements, support onboarding and issue resolution, and help standardize best practices across global customer touchpoints.
Qualifications
Candidates should possess strong Customer Relationship Management (CRM) skills, including experience with CRM platforms, customer segmentation, and lifecycle management.
Candidates should possess excellent Communication skills, including clear written and verbal communication and the ability to collaborate with cross-functional teams.
Candidates should possess solid Analytical Skills, including data interpretation, reporting, and the ability to translate insights into actionable strategies.
Candidates should possess relevant Sales skills, including understanding of sales funnels, lead management, and customer retention strategies.
Candidates should possess effective Project Management skills, including organizing tasks, meeting deadlines, and coordinating stakeholders.
Additional beneficial qualifications include experience in EdTech or SaaS environments, familiarity with marketing automation tools, and knowledge of customer success methodologies.
A bachelor’s degree in Business, Marketing, Information Systems, or a related field, or equivalent practical experience, is preferred.
Ability to work independently in a remote setting, strong attention to detail, and a customer-centric mindset are essential.

Work arrangement
No