Support Executive

Company Description PPStack is a global EdTech brand that empowers students, professionals, and organizations with future-ready skills for the digital era. The company combines artificial intelligence, advanced technology, and innovative teaching methods to make learning smarter, faster, and more impactful. PPStack offers a wide range of services, including AI-powered learning platforms, crash courses, corporate training, career coaching, digital branding, and technology consulting. Through its integrated ecosystem, PPStack aims to bridge the gap between education and industry, driving transformation in careers, digital growth, and technology innovation. Trusted by learners worldwide, PPStack focuses on digital empowerment, career acceleration, and research-driven learning solutions.
Role Description The Support Executive role at PPStack is a full-time remote position responsible for providing high-quality administrative and customer support across PPStack’s educational and digital programs. In this role, the Support Executive will manage daily inquiries from learners and partners via phone, email, and chat, ensuring timely, clear, and courteous responses. They will handle scheduling, maintain records and databases, support documentation processes, and assist with coordination of online classes, webinars, and training sessions. The Support Executive will collaborate with internal teams to resolve issues, escalate technical or service-related concerns when needed, and contribute to improving support workflows. This role requires consistent follow-up, attention to detail, and a strong focus on learner experience and service reliability.
Qualifications
Candidates should possess strong Administrative Assistance and Clerical Skills, including organizing records, managing schedules, and handling documentation.
Candidates should demonstrate excellent Phone Etiquette and Communication skills for professional interaction with learners, partners, and internal teams.
Candidates should have experience in Executive Administrative Assistance or similar support roles, managing multiple tasks and priorities efficiently.
Candidates should be proficient with common office and collaboration tools (e.g., email platforms, spreadsheets, CRM or ticketing systems) and comfortable working in a remote environment.
Candidates should show strong problem-solving abilities, customer service orientation, and the capacity to work independently and as part of a distributed team.
A high school diploma is required; a bachelor’s degree in business, administration, communication, or a related field is preferred.
Prior experience in EdTech, education services, or technology-enabled customer support is an advantage.

Work arrangement
No