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Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Host/Hostess, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Here's what you'll do during a typical day:
Welcome & delight our guests: Greet and seat guests with a warm and friendly attitude, ensuring a positive first impression and memorable experience
Coordinate the guest flow: Work closely with the service team to manage available tables and stations and ensure a smooth guest flow, especially during peak times
Manage reservations: Review and manage reservations, including SevenRooms and BEOs, maintain accurate guest information, and coordinate changes or walk-ins with Front Office
Prepare for the day: Review daily guest and reservation lists, prepare relevant guest information, and ensure important notes are communicated to the service team
Drive upselling opportunities: Proactively promote menus, drinks, specials, and the Mountain Hub Gourmet to enhance the guest experience
Support the service team: Assist with serving and clearing during busy periods and communicate relevant guest information to the team and management
Maintain a welcoming environment: Handle guest requests and complaints professionally while ensuring the welcome desk and reception area are always clean, organized, and well prepared
Work arrangement
No
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