Technical Training and Quality Manager

The candidate will have responsibilities across the following functions:
Technical Training and Capability Development:
Design and execute technical training programs for AI data and annotation teams.
Develop training curricula, learning paths, assessments, certification programs, and refresher modules.
Train teams on AI/ML concepts, LLMs, Generative AI, NLP, data annotation, data labelling, model evaluation, prompt engineering, RLHF, and AI response quality.
Conduct Train-the-Trainer programs and build internal technical trainers.
Identify skill gaps through assessments, production performance, and quality metrics and create targeted upskilling plans.
Develop practical exercises, technical assessments, simulations, and certification frameworks.
Quality Management:
Own quality frameworks and standards across AI data projects.
Define and monitor quality KPIs, accuracy, agreement rates, defect rates, audit scores, rework, and productivity.
Establish quality calibration processes and conduct regular quality audits.
Analyse quality trends and identify root causes of recurring defects.
Partner with Operations and Program Managers to implement corrective and preventive actions.
Drive continuous improvement initiatives to improve accuracy, consistency, productivity, and turnaround time.
AI Data and Technical Operations:
Provide technical guidance for projects involving data annotation, LLM evaluation, RLHF, prompt-response evaluation, NLP, image/video/audio annotation, Generative AI evaluation, data validation, and model benchmarking.
Understand project guidelines, client specifications, annotation taxonomies, and evaluation rubrics and translate them into effective training and quality programs.
Work with SMEs and technical teams to resolve complex quality and interpretation issues.
Stakeholder Management:
Work closely with clients, Program Managers, Operations, Engineering, Data Science, and QA teams.
Participate in client calibration sessions and quality reviews.
Present quality dashboards, training effectiveness, RCA findings, and improvement plans to senior leadership.
Support new project launches through training needs analysis, SOP development, quality framework creation, and readiness assessments.
Continuous Improvement:
Identify opportunities to improve training effectiveness, operational quality, and process efficiency.
Use data and analytics to measure training ROI and quality improvement.
Drive automation and technology adoption in training and quality processes.
Standardise best practices across projects and delivery teams.
Requirements:
8 - 12 years of experience in AI/ML, data operations, data annotation, AI training, quality management, technical L& D, or related areas.
Bachelor's/Master's degree in Computer Science, Engineering, Data Science, AI/ML, Statistics, or a related field.
Strong understanding of Artificial Intelligence, Machine Learning, Generative AI and LLMs.
Experience working with AI data, annotation, or model evaluation projects.
Experience managing training and quality teams in a high-volume delivery environment.
Strong analytical and problem-solving skills.
Experience with Root Cause Analysis, CAPA, calibration, quality audits and process improvement.
Strong stakeholder and client management skills.
Excellent communication, presentation, and facilitation skills.
Ability to convert complex technical concepts into easy-to-understand training content.
Preferred Qualifications:
Certifications in AI/ML, Quality Management, Six Sigma, instructional design or technical training are preferred.
Experience with AI platforms, annotation tools, LLM evaluation frameworks, or data-quality platforms.
Exposure to Python, SQL, analytics/BI tools, or automation would be an advantage.
Tier 1 or tier 2 institutes preferred.

Experience
8-12 yrs