Team Lead - Media Account manager

About SRV Media
SRV Media is a full-service digital agency with deep expertise in performance marketing. We work with some of India's most growth-focused brands — building strategies across paid media, creative, and content that drive real, measurable results.
We're not just an agency. We're a growth partner.
About the Role
We're looking for a Lead Account Manager who can own client relationships end-to-end while building performance strategies that actually move the needle. You'll be the bridge between client ambitions and agency execution — equal parts strategist, advisor, and problem-solver.
This is a role for someone who's as comfortable in a strategy deck as they are in a client call. Someone who understands performance media deeply, communicates with confidence, and knows how to keep both clients and internal teams aligned and motivated.
What You'll Do
Own and manage a portfolio of key client accounts — serving as the primary point of contact and strategic advisor
Develop and present full-funnel performance marketing strategies across Meta, Google, YouTube, and other digital platforms
Lead monthly, quarterly, and annual planning discussions with clients
Work closely with media buyers, creative teams, and analysts to ensure seamless campaign execution and delivery
Monitor campaign performance, identify growth opportunities, and proactively recommend optimisations
Handle escalations, manage expectations, and build long-term client trust
Identify and drive upsell and cross-sell opportunities within existing accounts
Mentor junior account managers and contribute to building strong servicing processes
Represent the agency in client meetings, reviews, and pitches
What We're Looking For
4–6 years of experience in account management or client servicing, with at least 1–2 years in a lead role
Agency background strongly preferred
Strong working knowledge of performance marketing — Meta Ads, Google Ads, programmatic, and digital media planning
Proven ability to build and present data-backed strategies to senior client stakeholders
Excellent communication, presentation, and relationship management skills
Ability to juggle multiple accounts and internal teams without dropping the ball
Analytical mindset — comfortable with campaign data, dashboards, and performance reporting
Proactive, ownership-driven attitude

Work arrangement
No