Incident Manager Required in Singapore

We are hiring for International Job Opportunities for Incident Managers - Canada | Europe | Australia | Singapore | UAE
******* Service charges are applicable *******
Only Serious Candidates Must Apply
Please note: This opportunity is strictly intended for individuals who are fully prepared professionally, personally, and logistically to relocate abroad. Applicants who are uncertain, exploring options casually, or not ready to move overseas in the near future are strongly advised not to apply. We are seeking serious professionals who understand the responsibilities and long-term commitment involved in working in a foreign country.
Job Details
Type of Job: Work Permit and Permanent
Salary Package: INR 38 Lacs - 55 Lacs Per Annum
WhatsApp CV or Call: +91 8700619955 (Mr. Rahul)
Key Responsibilities for Incident Managers
Manage the end-to-end incident management process to ensure timely restoration of IT services and minimize business disruption.
Monitor, coordinate, and prioritize incidents based on business impact, urgency, and severity.
Lead the response to major and critical incidents and coordinate resolution across technical and business teams.
Establish effective incident management procedures, workflows, escalation processes, and service restoration practices.
Coordinate with infrastructure, application, network, cloud, cybersecurity, database, and service desk teams to resolve incidents efficiently.
Act as the primary point of coordination during major incidents and maintain clear communication with stakeholders.
Monitor incident tickets, response times, resolution times, and service level agreement (SLA) compliance.
Conduct major incident reviews and identify opportunities to prevent recurring incidents and improve service reliability.
Collaborate with Problem Management teams to support root cause analysis and implementation of corrective actions.
Prepare incident reports, management dashboards, service performance reports, and post-incident reviews.
Ensure incidents are properly documented, categorized, prioritized, escalated, and closed according to established procedures.
Identify recurring incidents, operational risks, and service weaknesses and recommend appropriate improvement measures.
Coordinate with vendors and third-party service providers for incident resolution and escalation management.
Ensure compliance with IT service management processes, organizational policies, security requirements, and SLA commitments.
Drive continuous improvement initiatives to enhance incident response, service availability, operational efficiency, and customer satisfaction.
Eligibility Requirements
Bachelor's / Master's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
Minimum 5–20 years of relevant experience (varies by country).
English communication skills.
If you have a background in Incident Management, Major Incident Management, IT Service Management, IT Operations, Service Desk Management, Problem Management, Change Management, ITIL, or related disciplines, you are encouraged to apply for independent work permit & permanent jobs across Canada, Australia, Europe, Singapore, and the UAE.
For further inquiries, please call: +91 8700619955 (Mr. Rahul)

Work arrangement
No