Customer Service Executive

Company Description
FITPASS is India’s largest fitness and wellness membership platform, focused on making health a part of everyday life for people across the country. The company offers access to 12,000+ gyms and studios in 150+ cities, along with an AI-powered fitness coach, personalized nutrition plans, home workouts, doctor consultations, and more under a single flexible plan. FITPASS supports both individuals and organizations, serving as a trusted corporate wellness partner that helps build energized and resilient workforces. Guided by the belief that fitness is for everyone, FITPASS removes barriers to long-term health by prioritizing convenience, consistency, and personalized experiences.
Key Responsibilities
• Handle customer queries through Email, Live Chat, Inbound Calls, and Outbound Calls.
• Resolve customer concerns related to memberships, bookings, payments, partner centres, technical issues,
and fitness products.
• Provide accurate and timely resolutions while maintaining high customer satisfaction.
• Follow defined SOPs, quality standards, and turnaround times (TAT).
• Escalate complex cases to the relevant internal teams whenever required.
• Maintain complete and accurate customer records in the CRM.
• Coordinate with internal departments to ensure timely issue resolution.
• Meet individual and team productivity, quality, and SLA targets.
• Deliver a professional and empathetic customer experience across all communication channels.
Candidate Requirements (Mandatory)
• Minimum 1-3 years of experience in Customer Service.
• Excellent verbal and written communication skills in English.
• Ability to handle customer escalations professionally.
• Good typing speed and written communication skills.
• Comfortable working in a fast-paced, target-driven environment.
• Basic knowledge of CRM tools such as Freshdesk, Zendesk, or similar platforms will be an added
advantage.
• Good working knowledge of Microsoft Excel and Google Sheets.
What We're Looking For:
• Strong problem-solving and decision-making skills.
• Positive attitude with a customer-first approach.
• Ability to multitask across multiple communication channels simultaneously.
• Team player with good interpersonal skills.
Preferred Industry Background
Candidates with experience in BPO, Customer Support, E-commerce, Healthcare, Fitness, Hospitality, Travel,
EdTech, or other service-based industries are encouraged to apply.
Why Join FITPASS?
💪 Work with India's largest fitness and wellness membership platform
📈 Excellent learning and career growth opportunities
🤝 Collaborative and dynamic work environment
🌟 Be part of a company that's making wellness accessible to millions
📩 Interested candidates can share their resume at:
akhil.kesharwani@fitpass.co.in
Know someone who would be a great fit? Tag them in the comments or share this opportunity with your network!

Work arrangement
No