Remote IT Support

Company Description YOUandHR provides tailored screening solutions for organizations across diverse industries, ranging from tech startups to Fortune 500 enterprises. The company focuses on delivering detailed and reliable background and talent screening services that enable employers to hire with confidence. By adapting its approach to different business sizes and sectors, YOUandHR supports clients in building strong, trustworthy teams. The work environment values accuracy, professionalism, and client-focused service, offering opportunities for team members to contribute to secure and efficient hiring processes.
Role Description The Remote IT Support role at YOUandHR is a full-time, on-site position based in Gurugram. The person in this role will provide day-to-day technical support to internal users, responding to help desk tickets and resolving hardware and software issues. Responsibilities include diagnosing and troubleshooting problems on desktop computers, maintaining IT systems, installing and configuring applications, and supporting network connectivity. The role also involves documenting solutions, escalating complex issues when needed, and collaborating with team members to improve IT processes and user experience. Consistent, clear communication with users and adherence to security and compliance standards are key aspects of the position.
Qualifications
Candidates should possess strong Technical Support and Help Desk Support skills for resolving user issues efficiently.
Candidates should possess Troubleshooting and Desktop Computers skills for diagnosing and fixing hardware and software problems.
Candidates should possess Information Technology knowledge for managing systems, applications, and basic network support.
Candidates should possess clear written and verbal communication skills to assist users and document solutions effectively.
Candidates should possess the ability to prioritize tasks, work collaboratively on-site in Gurugram, and follow security and data protection best practices.
Relevant certifications (such as CompTIA A+, Microsoft, or similar) and prior experience in an IT support or help desk environment are beneficial.

Work arrangement
No