Front Office Associate

Minimalist Panjim is looking for a friendly and professional Front Office Associate to manage guest interactions and ensure a smooth check-in and check-out experience. The role requires strong communication skills, attention to detail, and a guest-first attitude.
Key Responsibilities:
• Welcome guests and handle check-in and check-out procedures.
• Manage reservations, room allocations, and guest requests.
• Respond to phone calls, emails, and walk-in inquiries.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain accurate guest records and billing.
• Provide information about hotel services, facilities, and local attractions.
• Resolve guest complaints or concerns professionally.
• Ensure the front desk area is organized and presentable at all times.
Requirements:
• 0–2 years of experience in hotel front office or hospitality.
• Good communication skills in English and Hindi (additional languages are a plus).
• Knowledge of ezze pms reservation systems and MS Office.
• Professional appearance and guest-focused attitude.
• Ability to work flexible shifts, including weekends and holidays.

Work arrangement
No