Customer Relations Manager

# We’re Hiring: Customer Relationship Manager
Location: Hyderabad, Telangana
Company: AG Elevators
Employment Type: Full-time | On-site
Experience: 2–4 Years
AG Elevators is looking for a proactive and customer-focused **Customer Relationship Manager** who can take ownership of the customer experience from order confirmation through project coordination, handover and post-sales support.
This role is ideal for someone who communicates professionally, follows up consistently, coordinates efficiently between customers and internal teams, and knows how to handle customer concerns with maturity and accountability.
## Key Responsibilities
• Act as the primary point of contact for customers throughout their project journey.
• Maintain regular communication with customers regarding project status, site readiness, installation schedules, documentation and handover timelines.
• Coordinate closely with Sales, Projects, Installation, Technical, Accounts and Service teams to ensure a smooth customer experience.
• Proactively follow up with internal departments to prevent unnecessary customer delays.
• Handle customer queries, concerns and escalations professionally and ensure timely resolution.
• Maintain accurate customer interactions, follow-ups, commitments and updates in the CRM system.
• Coordinate site-related communication between customers, BDMs and technical/project teams.
• Track pending customer requirements, payments, approvals, site readiness and other project dependencies.
• Keep customers informed about important project milestones rather than waiting for customers to request updates.
• Coordinate customer handovers and ensure a professional handover experience.
• Conduct post-handover follow-ups to understand customer satisfaction and identify unresolved concerns.
• Support the collection of customer feedback, testimonials and Google reviews after successful project completion.
• Identify recurring customer concerns and share insights with management to improve the overall customer experience.
• Maintain professional communication standards across calls, WhatsApp, email and CRM interactions.
• Prepare periodic reports on open issues, escalations, pending follow-ups, customer satisfaction and project communication status.
## What We’re Looking For
• 2–4 years of experience in Customer Relationship Management, Customer Experience, Client Coordination or a similar role.
• Excellent verbal and written communication skills.
• Strong follow-up and coordination abilities.
• Ability to manage multiple customers and projects simultaneously.
• Good problem-solving and conflict-resolution skills.
• Ability to communicate confidently with premium residential customers, builders, architects and other stakeholders.
• Strong sense of ownership and accountability.
• Comfortable working with CRM software, Excel/Google Sheets, email and WhatsApp Business.
• Ability to coordinate effectively with cross-functional teams.
## Preferred Background
Candidates with experience in any of the following industries will have an advantage:
Elevators & Lifts | Construction | Home Interiors | Modular Kitchens | Premium Home Products | Building Materials | Customer Experience
Previous elevator-industry experience is an added advantage for the right candidate.
## Key Skills
Customer Relationship Management
Customer Experience
Client Coordination
Customer Escalation Management
Cross-functional Coordination
Project Follow-up
Complaint Resolution
CRM Management
Customer Retention
Communication Skills
MIS & Reporting
Post-Sales Support
## Key Performance Areas
The role will be evaluated based on:
• Customer response and follow-up discipline
• Resolution time for customer concerns
• Accuracy of CRM updates
• Reduction in unresolved customer escalations
• Coordination efficiency between departments
• Customer satisfaction after project handover
• Customer feedback and review collection
• Timely communication of project milestones
## Why Join AG Elevators?
AG Elevators is building a premium elevator brand focused on engineering, design, safety and a superior customer experience.
As a Customer Relationship Manager, you will play an important role in ensuring that every customer experiences the same level of professionalism after choosing AG Elevators as they experienced while choosing the brand.
Salary: Based on experience, interview performance and industry standards.
Interested candidates can apply through LinkedIn.

Work arrangement
No