Customer Support Representative

Company Description India Prime Times is a digital news platform delivering breaking news, in-depth analysis, and expert opinions on national and global events. The organization covers a wide range of topics, including politics, business, technology, entertainment, and sports, providing audiences with comprehensive and timely information. India Prime Times also connects job seekers with both work-from-home and on-site opportunities, partnering with various companies to share candidate profiles and expand career options. By increasing visibility for applicants and matching them with suitable roles, the company aims to help individuals find their ideal job while staying informed about current events.
Role Description This is a full-time remote role for a Customer Support Representative. The individual in this role will respond to customer inquiries via email, chat, and phone, ensuring timely and accurate resolution of issues related to subscriptions, account access, and platform usage. Day-to-day tasks include troubleshooting technical problems, guiding users through self-service options, and escalating complex issues to appropriate internal teams. The role also involves documenting interactions, tracking recurring issues, and providing feedback to improve customer experience and support processes. The Customer Support Representative will collaborate with cross-functional teams and maintain a professional, empathetic, and solution-oriented approach in every interaction.
Qualifications
Demonstrated skills in Customer Support and Customer Service to handle inquiries and resolve issues effectively.
Ability to maintain high levels of Customer Satisfaction through empathetic, patient, and user-focused interactions.
Strong Communication skills, including clear written and verbal communication, active listening, and concise reporting.
Proficiency in Troubleshooting common technical and account-related problems, with the ability to follow defined workflows.
Comfort using CRM or ticketing tools and basic office software; familiarity with online media or digital platforms is a plus.
Strong organizational skills, attention to detail, and the ability to manage multiple requests in a fast-paced environment.
Capability to work independently in a remote setting while collaborating effectively with a distributed team.
Previous experience in customer support or a similar role is preferred; a degree or certification in a relevant field is beneficial but not required.

Work arrangement
No